Job description
Did you know that Qualicare is also Great Place to Work certified? 91% of our employees agree that Qualicare is a Great Place to Work and we are so proud of our company’s culture based on Respect, Fairness, Credibility, Pride, and Camaraderie. Qualicare received this ranking after a thorough ‘audit’ by the Great Place to Work® team. The process involves an analysis of the trust levels and culture in an organization through an anonymous survey of its employees. Learn more about the Great Place to Work at: www.greatplacetowork.ca
TITLE OF POSITION: PART TIME RPN CARE MANAGER
Job Summary:
The Nurse Care Manager is accountable and responsible for planning, directing, and evaluating client and staff; implementing the standards of care; and the development of staff personnel. The Care Manager provides leadership and direction in all aspects of client care. Care Manager functions and participates in the development, implementation, monitoring and evaluation of client programs and services while upholding Qualicare brand standards. This individual will assist in the delivery of home care services including client assessments, health
education/counselling and follow-up care. The care manager reports to Director of Care. and potentially will grow to a full time position.
ESSENTIAL DUTIES & RESPONSIBILITIES:
● Implements administrative and client care policies and practices for the Qualicare location in compliance with provincial regulations;
● Consults with supervisor and staff, individually or in groups, regarding clients, families, special programs and service programs
● Oversees client care management processes including intake-to-client conversions, case set-up, customer service, and converting inquiries to service provision;
● Assures that skilled nursing and other therapeutic services are provided under the supervision and direction of a physician or a Registered Nurse;
● Consult with physicians in matters relating to client care services;
● Serves on the Professional Advisory Committee and periodically reviews policies relevant to client care with the committee
● Directs the implementation of service goals and objectives
● Develops standards that ensure safe and effective services to clients and families;
● Oversees the implementation and evaluation of client care services inclusive of regulatory licensure, certification criteria and accreditation standards;
● Collaborates in the development of an effective and efficient client care documentation system including statistical compilation and analysis relative to cost and staff service delivery;
● Achieves/exceeds client satisfaction and investigates issues and follows up promptly; Staff Management & Development
● Conducts employee selection processes including recruitment, hiring and onboarding of staff;
● Supervises, schedules and manages overall performance of staff including compensation;
Assist and does scheduling in absence of care coordinator
● Assesses appropriate staff supervision during all service hours and directs staff in performance of their duties;
● Directs and supervises professional and auxiliary personnel rendering client care services which include scheduling staff for both new and existing client engagements;
● Ensures staff development including caregiver orientation, in-service education, continuing education and evaluation of staff
● Verifies credentials and qualifications for caregiving personnel;
● Establishes job functions, qualifications and job descriptions for staff classification;
● Utilizes capabilities of nursing and paraprofessional personnel in the development of orientation and staff education programs;
● Responsible for familiarizing the employees with all laws and regulations, and shall have copies of the rules available for their use
● Achieves/exceeds employee satisfaction and investigates issues and follows up promptly; Quality Assurance/Quality Improvement/Risk Management
● Participates in the review, analysis and appraisal of the effectiveness of the Qualicare program;
● Directs and monitors organizational performance improvement activities;
● Oversees Quality Assurance and utilization review activities
● Coordinates with the Quality Assurance Committee in the timely implementation of corrective action plans and controls;
● Oversees organizational risk management program and ensures compliance with federal and provincial/state legislative requirements in areas such as health, employment, and occupational health & safety;
● Evaluates service policies and functions which affect the Qualicare location, and recommends proposals for changes
● Evaluates the performance of the individuals in the program in relation to established standards and the individual's professional development;
● Implements utilization review activities;
Self-Development
● Participates in selective conferences and workshops to promote knowledge in community health trends, efficiency in job performance and overall professional growth
● Establishes and evaluates performance, personal goals and objectives for advancement in planning for personal growth
● Perform other duties as assigned
EDUCATION/EXPERIENCE REQUIREMENTS
● Registered Practical nurse
● Minimum five (5) years of clinical experience with at least half of that time working in home health or related health care organization.
● Minimum three to five years of direct employee supervision.
● Possess exceptional nursing assessment skills
● Proven ability to build quality and implement improvements with the operation
● Excellent interpersonal skills and analytic/critical thinker. Excellent customer service skills
● Excellent customer service skills and ability to deal tactfully with clients, staff and community
● Policy development is an asset;
● Understands provincial regulatory compliance
Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.
At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.
As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.
If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.
