Emergency Recovery Coordinator

Location

New York

Type

Full Time

Benefits:

Vehicle & Cell Phone Allowance
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Profit sharing

WHAT DOES AN EMERGENCY RECOVERY COORDINATOR WITH PAUL DAVIS DO?
• Consult with property owners impacted by fire, water, or other large-scale emergency events
• Collaborate with Emergency Response Agencies to implement property recovery plans
• Respond quickly to emergency property situations and handle incoming leads
• Provide extraordinary care while serving people in their time of need
• Close opportunities on the spot and educate customers about products and services
• Build relationships with customers and local emergency response teams
• Participate in community events to raise awareness of our services
• Monitor and interpret lead sources from emergency notification systems
• Maintain a database of customer information in RMS
• Provide emergency recovery kits and services to affected property owners

WHY JOIN THE TEAM?
Paul Davis is an industry leader in emergency restoration services for both residential and commercial properties, handling everything from water and fire damage to mold remediation. Founded in 1966, we are a rapidly growing network of more than 370 independently owned franchises across the U.S. and Canada, on track to become a $2 billion company within the next 5 years.

The Emergency Recovery Coordinator is a vital role that directly impacts our ability to respond to emergencies and provide immediate help to those in need. As part of our team, you’ll be in the field, working with property owners, emergency response agencies, and communities to ensure swift recovery from disaster events. We are looking for individuals who are driven to help others and thrive in fast-paced, high-performance environments.

Reports To: Marketing Manager

POSITION REQUIREMENTS
• High school diploma or GED required
• 4+ years of experience in restoration, military, fire services, EMS, police, medical response, dispatching emergency responders, construction, or insurance
• 2+ years of experience in an outside sales or customer service role
• SALES-ORIENTED and driven to CLOSE opportunities
• Self-motivated with a strong desire to get results
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities and stay flexible in high-pressure situations
• Strong written communication skills
• Passionate about helping others in times of need

PREFERRED SKILLS & EXPERIENCE
• Experience in emergency response or property restoration
• Knowledge of the local area and emergency response protocols
• Familiarity with customer relationship management (CRM) systems

COMPENSATION & BENEFITS
• Strong base salary commensurate with experience
• Commission-based bonus opportunities
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off (PTO), sick days, and paid holidays
• Company-provided cell phone and computer
• Career growth and development opportunities

Paul Davis provides ongoing professional training and career advancement, and we are committed to building a team of dedicated individuals who thrive in the fast-paced environment of emergency property restoration.

NOTE: If you are passionate about helping people and delivering exceptional customer service, we want to hear from you. Join us in our mission to provide extraordinary care when others need it the most.

We are an Equal Opportunity Employer and support the hiring of Veterans!

Compensation: $60,000.00 - $90,000.00 per year

Paul Davis Restoration of Metro New York / New Jersey

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.