As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

Our IT Department located at our head office in Richmond, BC currently has an opportunity for:

Service Analyst - IT Commerce Team

The Commerce Team is responsible for the entire life-cycle of commerce applications and hardware such as Point of Sale (POS) and Self Checkout (SCO). The Commerce Team is critical in the transition to, and subsequent support of, new commerce-related applications and processes (D365), while supporting legacy systems and ensuring availability of systems.

Do you have the following?

An interest and or experience in POS systems and other store applications?
IT Experience supporting applications, integrations and hardware?
A keen desire to support all clients, business units, and vendors?
Display an exceptionally positive attitude and be a true team player?
Ability to take the initiative to constantly learn?
Ability to travel occasionally?

Then this may be a great opportunity for you!

Responsibilities include:

Ensuring the availability (uptime) of all POS Systems across the enterprise.
Troubleshoot advanced issues reported from the business units or IT Support staff
Participate in all team activities including but not limited to system support, research and design, functional testing, deployment, and store setup/renovations.
Regular reviews of support tickets to ensure service levels are maintained, tickets are assigned & issues are properly documented and escalated as required.
Communicate and work with various groups within London Drugs as well as partners and vendors.
Taking off-hours support calls

Education and Knowledge:

College/University/Tech School degree in Information Technology is preferred
Minimum two years’ experience in Information Technology
Training in project management and/or Agile methodologies would be an asset
Experience and understanding the challenges of a 24/7/365 retail environment
Familiarity with Microsoft Dynamics (D365) Commerce, Power Platform, Azure, SQL Server, DevOps, Sharepoint & Office

Additional qualifications include:

Good communication skills, both written and verbal.
Strong analytical and strategic thinking skills.
Sound judgment and ability to effectively problem solve as required.
Ability to work quickly and accurately under pressure.
Highly organized and able to multitask effectively and work under changing priorities.

The typical schedule is daytime Monday to Friday. However must be flexible to occasionally work evenings or weekends and for off-hours support calls.

Some travel may be required to attend store renovations, openings, or rollouts.

If you are a well-organized, self-motivated individual possessing professional customer service skills, a positive and professional attitude plus an eye for detail then we have the opportunity for you to excel!

If you are interested in exploring opportunities but not sure where to start, talk to your Store Manager about this posting, then submit your application on-line.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.

When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.

Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.

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