Senior AV & Technology Integrator

About Us:

Launched in 2010, Untangled, LLC is a premier technology integration firm that stands out for delivering exceptional quality control paired with personalized customer service. Over the years, Untangled has evolved into a comprehensive one-stop solution for all residential and commercial technology integration needs. We specialize in designing and implementing cutting-edge media and technology systems for homeowners and businesses across Connecticut, New York, and beyond.

Position Overview:

The Senior AV & Technology Integrator will take on a leadership role in the field, ensuring that advanced audio, video, and automation systems are installed, configured, and tested to the highest standards. This position requires an individual with extensive hands-on experience, advanced troubleshooting skills, and the ability to work independently while mentoring junior technicians. The role requires technical expertise, exceptional problem-solving abilities, and the aptitude to manage projects from inception to completion, ensuring the highest level of customer satisfaction.

Primary Responsibilities:

Lead the installation and termination of wiring for data, video, and audio systems, ensuring compliance with safety standards and best practices.
Oversee the mounting and integration of speakers, display devices, projectors, and smart home equipment, including ensuring precise alignment and calibration for optimal performance.
Monitor and manage sound and video feeds, performing quality checks to ensure peak output and identifying issues proactively.
Assemble and configure complex AV and automation systems as per manufacturer specifications and client requirements.
Execute the installation of low-voltage devices, including keypads, outdoor speakers, automated window treatments, surveillance cameras, and lighting controls.
Design and implement network infrastructure to support integrated AV solutions, including routers, switches, and wireless access points.
Manage system programming and setup of advanced platforms such as Control4, Lutron HomeWorks, and Josh.ai, or delegate tasks effectively when appropriate.
Conduct thorough testing and commissioning of systems to ensure flawless operation, providing training and comprehensive documentation for clients and team members.
Maintain a meticulous work environment, keeping tools, equipment, and job sites well-organized and ensuring safety protocols are always followed.
Act as the primary point of contact for clients on-site, demonstrating professionalism, technical knowledge, and the ability to explain complex concepts in a clear manner.
Collaborate closely with construction site supervisors, project managers, and subcontractors to ensure smooth project execution and timely completion.
Provide mentorship and guidance to junior technicians, fostering a culture of continuous learning and technical excellence.

Ideal Candidate Skills and Qualifications:

Technical Proficiency: Deep understanding of AV and automation systems, including experience with schematics, blueprints, and system design layouts.
Advanced Troubleshooting: Exceptional diagnostic abilities, capable of resolving complex issues swiftly and implementing preventative measures.
Leadership and Communication: Excellent interpersonal skills to lead a team, communicate effectively with clients, and work cohesively with project stakeholders.
Project Management: Ability to manage multiple projects simultaneously, ensuring adherence to deadlines and quality standards.
Professional Demeanor: Impeccable appearance and a high degree of integrity, treating every client's space with respect and care.
Continuous Learner: Eager to stay abreast of emerging technologies, with a passion for innovation and ongoing professional development.
Integration Expertise: Familiarity with the programming and configuration of systems such as Control4, Lutron, Josh.ai, and other industry-leading platforms.
Attention to Detail: Commitment to precision and thoroughness in all aspects of installation, documentation, and client interaction.

Requirements:

Minimum of 5+ years of hands-on AV installation and system integration experience in residential and commercial settings.
Valid US driver’s license with a clean driving record.
Low voltage license (L-5 or C-5) preferred but not mandatory.
Proficiency with networking concepts, including IP configuration and security.
Hands-on experience with Control4 programming or similar platforms is highly desirable.
Familiarity with Lutron lighting and shading solutions, including HomeWorks, is a strong plus.
Ability to lift and carry heavy equipment safely, work at heights, and in confined spaces.

Benefits:

Competitive salary and paid time off.
Comprehensive health insurance coverage.
401K plan with employer match.
Access to industry-specific training and professional development opportunities.
Opportunity to work with innovative brands like Control4, Lutron, Sony, Sonance, Coastal Source, Origin Acoustics, and more.

Join Our Team:

At Untangled, you’ll have the opportunity to work on exciting projects that push the boundaries of technology integration. We value talent, hard work, and a passion for excellence. If you are ready to lead, innovate, and make an impact, we encourage you to apply!

Compensation: $65,000.00 - $80,000.00 per year

Launched in 2010 as a technology consulting firm, Untangled, LLC offers exceptional quality control combined with personalized customer service. We have grown into a one-stop-shop for all home and commercial technology integration needs. Untangled, LLC specializes in the design and installation of technology and media solutions as well as integrated systems for homeowners and businesses throughout Connecticut and New York—and even beyond.

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