Maximize your earnings and secure your future at Woodhouse!
We have IMMEDIATE OPPORTUNITIES to join our team
Spa Concierges earn $15-$20 per hour PLUS a GENEROUS BENEFITS package
BENEFITS FOR Part-Time TEAM MEMBERS:
- 401k Match - company matches up to 3% of your contributions to your 401k account
- Annual Bonus
- Generous Discounts
- Birthday Credit
We are America's Favorite Luxury Day Spa in your own back yard. The Woodhouse Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. The Woodhouse Spa – Fort Worth and Plano strives to create a unique spa experience for each of our guests and cannot achieve this without talented people who have passion for what they do! The Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. It takes a great team to make this possible. Delivering service beyond expectation to each guest at each visit requires a superior staff of highly qualified team members who are dedicated to their trade.
We are seeking a passion filled, enthusiastic individual driven by intention and guided by excellence to join our team today.
The Spa Concierge is responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa. The Spa Concierge is responsible for providing guests with necessary paperwork for applicable services, scheduling appointments in Zenoti, answering phones, assisting guests to changing rooms, providing a robe and slippers as well as preparing beverages for the guests prior to, during, between and after services. The Spa Concierge will work closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s). The concierge will maintain organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed. The concierge confirms appointments, sells gift cards and educates guests on spa services and retail products. The concierge ensures proper lighting, music, cleanliness, and aromatherapy for the spa.
Our Spa Concierges (essential functions):
- Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests.
- Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience.
- Have a proven track record in guiding guests with product selections to support spa retail sales goals.
- Are knowledgeable about our services and can guide guests in selecting services that will meet their needs.
- Are computer savvy to ensure our guests are scheduled efficiently and effectively.
- Work closely with our Spa Professionals to support their efforts to service our guests.
- Are detail oriented
- Have demonstrated leadership abilities
- Handle difficult situations with a calm demeanor
- Are highly effective at multitasking and have excellent customer service skills
- Understand that serving and helping others leads to personal satisfaction
- Are flexible and are available to work evenings and weekends
- Assists coordinator with other duties as needed
Preference for 3-5 years prior experience in a hospitality or retail role and experience with appointment scheduling systems.
Working conditions:
· Standing for up to 6 hours at a time
· Walking across spa multiple times during shift and potentially up and down stairs
· Lifting up to 30lbs
· Bending, reaching, stooping
· Repetitive motion
· Reasoning, problem solving, hearing, speaking
· Fast/steady paced environment, multiple priorities
· Frequent customer interactions
· Ability to adapt to changes
The Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.
At Woodhouse, our treatments curate moods, moments and memories that last well beyond our walls. But mood care isn’t just a service we provide. It’s a lifestyle we live. With a luxury environment, family mindset and ample opportunity for growth, Woodhouse provides a premier spa experience with the wellbeing of our team members in mind. Hone your skills. Grow your customer base. Join the team and feel the difference that providing real lasting care can make in your life today.
Want to be a Master of Mood Care?
We are seeking individuals who are passionate about caring for people. If you have outstanding skills in your field, as well as great organizational, communication and retailing skills, we have a spot fo you on the Woodhouse team.
