Customer Service Representative - State Farm Agent Team Member
Full Time • Edison, NJ
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in July 2021 and has grown to a team of five passionate, hard-working individuals who love what they do. Before becoming an agent, I worked at a health tech startup in NYC, spent a year teaching abroad in Thailand, and began my insurance career as a team member in my dad’s agency. I hold a Marketing B.B.A. from Loyola University Maryland, and insurance runs deep in my family—eight of us, including my dad and sister, are agents.
Our agency opened in July 2021 and has grown to a team of five passionate, hard-working individuals who love what they do. Before becoming an agent, I worked at a health tech startup in NYC, spent a year teaching abroad in Thailand, and began my insurance career as a team member in my dad’s agency. I hold a Marketing B.B.A. from Loyola University Maryland, and insurance runs deep in my family—eight of us, including my dad and sister, are agents.
We believe there are only wins and growth opportunities. Our team is like a family, and we treat our customers the same way. We pride ourselves on delivering a superior, white-glove customer experience while keeping our culture friendly, down-to-earth, and fun. Transparency and integrity guide everything we do. We offer PTO, health insurance, a fun team environment, and a great location with plenty of food options and parking nearby.
Community involvement is a big part of who we are. We participate in the township Trunk or Treat, host adopt-a-pet awareness events with the local shelter, and lead fire prevention safety week events with the fire department at a local school. I also founded The Local Fix Foundation, and now actively support organizations like Big Brothers Big Sisters of America and Physicians for Peace.
We’re looking for candidates who bring heart to everything they do—people who want to grow, push themselves and their teammates to be better, and contribute to a work hard/play hard culture. If that sounds like you, you’ll fit right in here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sasha Buerano - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Must have/be able to obtain property & casualty and life & health insurance licenses
Compensation: $36,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Edison, NJ and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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