Scheduling Coordinator
Full Time • Park Ridge, Illinois
Benefits:
- Illinois Secure Choice
- Paid time off
- Training & development
We are seeking a Scheduling Coordinator to join our dynamic team! The Scheduling Coordinator is a key member of Angel Caregivers, Inc.'s management team. This compassionate professional will be actively involved in day-to-day operations—from human resources to client service delivery. They will work closely with clients, our excellent team of direct care providers, and our Director of Operations.
RESPONSIBILITIES
- Reports directly to the Director of Operations
- Answers telephone calls and conducts client intakes.
- Initiates the hiring process for caregivers, including recruiting, processing applications, conducting background screenings, interviewing candidates, and validating references.
- Orients caregivers and maintains up-to-date caregiver files according to established policies and procedures.
- Accurately manages and updates client and employee data, including personnel information, compensation, benefits, tax records, attendance, performance reviews, pay rate evaluations, and termination details.
- Matches caregiver qualifications and availability with client needs when scheduling shifts.
- Supervises caregivers and completes performance appraisals at specified intervals.
- Plays a key role in employment decisions, including hiring and termination.
- Comprehends and follows established Angel Caregivers policies and procedures.
- Conducts initial and ongoing in-home evaluations, facilitates caregiver introductions, and oversees service delivery.
- Handles emergency calls after hours and on weekends (on a rotating basis).
- Participate in the quality assurance reviews and evaluations of the agency’s services.
- Orients, trains, and onboards employees while maintaining official personnel files inaccordance with applicable laws and company policies.
- Adeptly manages unique and complex situations using readily available resources
- Ability to hire and retain high-quality caregivers
- Communicate effectively with potential and current employeesInterest in new avenues and ways to recruit caregivers
- Reviewing and assessing applications according to our office standards.
- Assist with new hire orientation and ensure applicants have completed all required paperwork
- Collaborating with the Scheduling Coordinator to match qualified caregivers with appropriate clients
- On-call one week per month (Monday-Friday after 5 p.m. and all day Saturday and Sunday)
QUALIFICATIONS
A. Education, Training and Certification:
- High School Diploma or equivalent required, Associate Degree has an advantage
- Valid Driver’s License
B. Experience:
- Minimum of 2 years of experience in a customer service role, preferably in healthcare, home care or other related industries
C. Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills
- Ability to build rapport with clients
- Excellent ability in managing sensitive and confidential situations with tact and professionalism
- Ability to prioritize and multitask
- Proven experience with data imputation techniques such as missing data handling and outlier detection.
- Attention to detail and accuracy in data management
- Familiarity with data privacy, HIPAA regulations, and maintaining patient confidentiality in a home care setting is a PLUS
- Positive and professional demeanor
- Strong organizational, attention to details, and time management skills
- Proficiency in MS Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features
D. Physical Demand:
Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for periods of three hours or more
Expected hours: 40 per week
Schedule:
9AM - 5:30 PM, 8 hour shift with unpaid lunch break
Day shift
Monday to Friday alternate every other weekend
Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for periods of three hours or more
Expected hours: 40 per week
Schedule:
9AM - 5:30 PM, 8 hour shift with unpaid lunch break
Day shift
Monday to Friday alternate every other weekend
Compensation: $18.00 per hour
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)