Sales Lead (Call Center)

Location

Fully Remote - US

Type

Full Time

Job Title: Call Center Sales Lead

Location: Remote BUT ONLY accepting applicants in the San Francisco Bay Area or Sonoma County

Reports to: Call Center Manager

Status: Part-Time or Full-Time

Are you passionate about water safety and enthusiastic about promoting swimming lessons? British Swim School Bay Area is looking for a dynamic and motivated PSales Lead to join our team. In this remote role, you will be the first point of contact for potential customers, helping them understand the importance of water safety and the benefits of our swim lessons. Your primary goal is to connect with families, promote our programs, and enroll students in our swim school, ensuring they have a positive and impactful experience.

The Sales Lead at British Swim School Bay Area focuses on improving student enrollment by taking sales calls and following up on warm leads. In addition to improving student enrollment, the sales lead also trains, coaches, and develops the sales skills of the rest of the Call Center Representatives to improve student enrollment in the British Swim School Aquatics Program.

Focuses also includes customer experience, engagement, customer enrollment(sales), and managing all customer inquiries and concerns, but also has the experience and leadership skills to back-up the CSR Supervisor. While the Sales Lead will deliver exceptional solution-oriented customer service, this role will also provide some CSR team oversight under the guidance of the CSR Supervisor.

Knowledge, Skills and Ability

Enthusiastic, assertive personality with excellent customer service & team-building skills
Strong listener with a sense of urgency to resolve issues or provide solutions
Effectively communicate with customers, bi-lingual is a plus
Disciplined to follow schedules, policies, and procedures of British Swim School
Able to multi-task using phone systems and appropriate computer programs.
Ability to lead, train and coach associates on sales and customer service matters

Qualifications

Minimum of 2 years of customer service and sales experience, with a proven track record of training/coaching/leading other team members
High School or some college education or equivalent experience.
Must have quiet space without distractions for work

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: 25 – 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Evening shift
Every weekend

Location:

San Francisco Bay Area, CA (Required)

Work Location: Remote

This is a remote position.

Compensation: $20.00 - $24.00 per hour

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

British Swim School of Bay Area

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”