Customer Service Representative - State Farm Agent Team Member
Full Time • Phoenix (Ahwatukee) - AZ
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Signing bonus
** SIGNING BONUS FOR LICENSED PRODUCERS **
** PAY DIFFERENTIAL FOR QUALIFIED SPANISH SPEAKING CANDIDATES **
Are you passionate about helping people and providing exceptional customer experiences? Join our successful insurance agency as a Customer Service Representative, where your attention to detail, relationship building skills, and desire to assist customers will be highly valued.
ROLE DESCRIPTION:
** PAY DIFFERENTIAL FOR QUALIFIED SPANISH SPEAKING CANDIDATES **
Are you passionate about helping people and providing exceptional customer experiences? Join our successful insurance agency as a Customer Service Representative, where your attention to detail, relationship building skills, and desire to assist customers will be highly valued.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Daphine Willingham - State Farm Agent, you will focus on increasing insurance sales opportunities to our existing customers while maintaining and enhancing these important relationships. Your primary duties will include resolving customer inquiries on billing and account changes, coordinating with other agency team members, and proactively anticipating the needs of our customers.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Offer insurance products to existing customers.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Participating in marketing campaigns and community events to promote State Farm products.
QUALIFICATIONS:
- Licensed Personal Lines or P&C Producer.
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Results-driven and self-motivated.
Compensation: $17.25 - $21.00 per hour
Do you want a career and not just a job?
We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in SE Phoenix (Ahwatukee Foothills).
- Our office is open Mon - Fri 9:00 to 5 pm and Saturday from 10 am - 1 pm.
- Our agency has received awards including: Ambassador Travel
- Additional languages spoken: Spanish
Seeking Currently Licensed Applicants Only
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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