Job File Coordinator/Quality Assurance Specialist

Location

Fairfax

Type

Full Time

Paul Davis is a family-owned restoration company specializing in restoring homes and businesses for over 60 years. We hold ourselves to the highest standard of quality in our work and we are committed to the happiness of our customers and clients. Our back office is located in Fairfax, VA and our company culture is very modern, with open workspaces and an enjoyable environment. Our hardworking team is looking to add a proactive, self-motivated Coordinator who can provide superior customer service to assist the homeowners. They will be responsible for handling the documentation, scheduling, production, job updating, and problem-solving for our growing team.

Responsibilities

Ensure that the contracts run smoothly
Assist with any needs of our end users
Identify and address any issues that may arise
Build relationships with end users and assist other departments with needs related to said contract

Requirements

Excellent written and verbal communication skills
Interpersonal, organizational, communication, time-management and problem-solving skills
Exceptional customer service and time management skills
Organized and detail-oriented
Comfortable with technology and MS Teams / Office 365
3+ years of office and administrative experience
Scheduling or dispatching experience is preferred
Experience in construction or related industries is highly desirable
Able to problem solve and assist in conflict resolution
Experience in MICA, RMS, and Xactimate is required

Paul Davis Restoration of Tidewater and Virginia Beach VA

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.