Benefits:

Bonus based on performance
Opportunity for advancement
Paid time off
Training & development

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on the franchise owner):

Competitive pay based on experience and with possible opportunities for bonuses
Paid training
Birthday off and paid
Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-8 pm and on weekends during the morning to afternoon hours

The Position:
The Client Experience Specialist, also known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an extraordinary customer experience.

Your Typical Responsibilities:

Set up and break down the pool deck area before and after each shift
Check water chemistry and temperature prior to swim lessons
Greet students and parents/guardians at the pool deck area
Answer customers' questions about their accounts, student progress, or about the BSS aquatics program
Assist swim instructors and lead instructors as needed during swim lessons
Post media content and monitor social media platforms

Minimum Qualifications:

Excellent interpersonal communication and organizational skills
Responsible and professional demeanor.

Preferred Qualifications:

1+ years of customer service experience.
Lifeguard/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us:
"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.

Compensation: $17.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

(if you already have a resume on Indeed)