Our Brand Offers:
*Varies by location.
Call Center Representative
Full Time • Fully Remote - US
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Home office stipend
- Paid time off
- Parental leave
- Signing bonus
- Training & development
- Vision insurance
We are looking for a competent, customer-focused, and detail-oriented Call Center Representative to join our team! The ideal applicant will prioritize customer satisfaction in whatever they do and have prior experience in a comparable environment. Making outgoing calls to consumers and answering incoming calls to fulfill their demands are the main responsibilities of the position.
Duties
• Respond to incoming consumer calls and help them with their questions.
• Before discussing accounts, products, or information, confirm customers' identities in accordance with corporate policies.
• Maintain current customer data in the internal CRM system.
• Answer consumer questions, give product details, and collect payments over the phone.
• When necessary, make outbound calls to clients about contract or product renewals or other services they might require.
• Verify that the CRM system has a record of every sale and product or service sold.
• Always operate in accordance with data security policies.
• Always give consumers polite, helpful service, and make sure they leave your call feeling pleased and content.
• Report client grievances to management or the complaints staff.
Duties
• Respond to incoming consumer calls and help them with their questions.
• Before discussing accounts, products, or information, confirm customers' identities in accordance with corporate policies.
• Maintain current customer data in the internal CRM system.
• Answer consumer questions, give product details, and collect payments over the phone.
• When necessary, make outbound calls to clients about contract or product renewals or other services they might require.
• Verify that the CRM system has a record of every sale and product or service sold.
• Always operate in accordance with data security policies.
• Always give consumers polite, helpful service, and make sure they leave your call feeling pleased and content.
• Report client grievances to management or the complaints staff.
This is a remote position.
Compensation: $18.00 - $22.00 per hour
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
(if you already have a resume on Indeed)
Or apply here.
Competitive Compensation
Paid Time-Off*
Flexible Schedules
No Weekends & Holidays*