Human Resource Director

Glencoe, Illinois

 

Club Background

Skokie Country Club is centrally located within the exclusive North Shore community of Glencoe, 20 miles from Chicago.  Founded in 1897, the Club will be celebrating its 128th Anniversary in 2025. Skokie is a member-owned club with approximately 780 members, family oriented, and considered a Platinum top-tier country club with a golf course that consistently ranks in the top 5 in Illinois and top 100 historic golf courses nationally; the Club hosted the U.S. Open in 1922 and other significant tournaments in its past and will be hosting the Western Amateur this summer.  The Club is in excellent financial condition with an extensive wait list for full Regular golf membership and a full social membership roster The Regular golf membership Initiation Fee is $105,000 with total fee income of $1.7M+; total operating revenues are $14.3M, of which F and B revenues are $5.1M; capital dues income is $800K.  

The Club’s property includes an 18-hole championship golf course, originally designed by two golden age architects – Donald Ross and William Langford, and is considered to have some of the best greens within the Chicago golf course community.   A pool and café were rebuilt 7 years ago; there are 6 Hydro tennis courts built in 2021, 6 paddle courts with a new paddle house currently under construction to open in March as well as 5 new pickleball courts.  F and B member dining amenities within the clubhouse include two dining rooms and outdoor terraces, a more casual, family friendly restaurant that was built in 2022, Men’s Locker Room Grill, and a Living Room where Members love to socialize over cocktails.  The clubhouse banquet facilities include 5 Rooms that can handle a small gathering of 10 to a large event of 200+. There is also a large outdoor courtyard that is occasionally used in the summer for club events and private events. The Club recently completed a 15-bedroom dormitory house, making its total dorm room count 30, to handle the growth in the number of employees. Dorm rooms are used for international workers, other domestic seasonal workers and some full-time staff.

Skokie is currently in the midst of updating its Long-Range Plan that is scheduled to conclude in 2029. This updated plan will include tennis house and patio renovation, golf training and activity center, renovation to the upper level of the clubhouse and a summer outdoor bar and lounge.

Human Resource Director

Skokie Country Club has grown significantly since the pandemic, in terms of membership, revenue and expanded facilities. With this growth, has been a growth in the number of employees including an international workforce through the H2B and J1 visa programs.  Because of this, the Club has made a strategic decision to create a full-time HR Director position, to not only support this business growth but to also just do HR better. The Club has numerous long-term employees that are revered by the Members.  Part of the Club’s Creed is for Members to treat staff like family.

Interested Candidates should send a resume and cover letter to:  John C. Guy, General Manager/COO

Skokie Country Club, 500 Washington, Glencoe IL 60022

Email:  jguy@skokiecc.com

Job Description

 

Summary of Position:  Reports directly to the General Manager, while working closely with the Assistant General Manager with some accountabilities to the accounting department. The Human Resource Director is responsible for the overall administration of the Club’s human resource functions, recruitment and driving the Club’s culture and employee experience. All duties should be performed with an understanding that Club employees are viewed by Members as a significant asset of the Club and Member Satisfaction. This position will work closely with other department heads including Member Services and Communications Manager, Food and Beverage Director, Executive Chef, Director of Golf, Director of Racquet Sports, Grounds and Greens Superintendent, and Pool Manager. 

 

Administration 

•       Maintain employee handbook keeping it up to date and compliant with local, state and federal labor laws, club policies and procedures  related to HR. 

•       Ensures new employee hiring paper work is complete including reference checks, employment application, I9 documentation, tax forms, starting wage, and signed receipt of employee handbook and job description to prepare accounting for payroll; uniform distribution and locker assignment. 

•       Assist managers and supervisors with staff performance issues, resolution, progressive counseling and performance improvement planning. Participates in and recommends employee suspensions and/or terminations ensuring these are fair and legal by reviewing such with the Club’s legal counsel. 

•       Investigates employee grievances and works closely with the general manager and/or related senior staff and legal counsel if necessary. 

•       Processes unemployment and workers compensation claims. Ensures managers and supervisors follow the Club’s workers compensation process. 

•       Ensures job descriptions for all hourly and salaried employees are up to date and in compliance with FLSA and DOL requirements. 

•       Assist managers and supervisors, where required, in ensuring their employees receive proper annual performance reviews and goals 

•       Conducts annual wage and benefit surveys of all hourly and salaried positions to ensure Club is competitive to keep its employees and attract new employees. 

•       Works closely with executive staff and general manager in organizing club wide hourly and salaried annual wage adjustments, in a manner that is performance based and within budget. 

•       Ensures legally required training and policies, such as OSHA, Sexual Harassment, Sexual Molestation, Serve Safe, Basset, and CPR/AED training are in place and occurring annually. 

•       Ensures legally required employee signage is current and properly displayed 

•       Communicates any updates to labor law changes to management and generally ensures labor laws are followed. 

•       Works closely with general manager, controller, and insurance broker with the annual employee health and life insurance renewal and 401K plan; coordinates benefits education meetings and open enrollments, assist employees with claim issues and benefit related questions and ensures compliance reporting. 

•       Develop an annual HR budget, goals and objectives 

•       Participates in management and staff meetings as required. 

Recruitment 

•       Develops and implements effective employee recruiting/hiring standards and processes, including job postings, sources, phone screenings/interviews, reference checks, offer letters, employment agreements, etc. 

•       Ensures formatting consistency in all human resource documents across all departments. 

•       Oversees all aspects of the H2B and J1 programs the Club utilizes, to ensure full food and beverage staffing at all times.  

•       Participates in career fairs for recruiting hospitality interns; develop proper recruiting materials, follow up, etc. 

•       Assist with housing orientation including room assignments, swag gifts, proper room set up, etc. 

Culture 

•       Engages with employees, especially hourly employees, in a friendly and comfortable manner that results in an open-door feeling for employees to be comfortable with communicating any work environment concerns, improvements and questions to the HR Director. 

•       Must be respectful and tolerant of diverse cultures, opinions and attitudes; balance employee concerns with Club’s polices, fairness and legal compliance. 

•       Oversees and administers the employee All-Star recognition program. 

•       Plan periodic employee appreciation events 

•       Conduct annual employee survey; help develop employee survey action plan 

•       Maintain daily eyes on the expected ‘culture’ of how employees interact with Members and their fellow employees and constantly instill the culture with them. 

•       Must have a clear understanding of the Club’s overall organizational goals as well as understanding the responsibilities of each department and the duties of such employees. 

•       Develops, updates and administers effective orientation programs for proper on boarding of all seasonal staff. Develops and implements a club culture training program for new full-time staff. 

 
 Traits, Skills and Competencies

 •       Ability to work within and interface with the management team in an effective manner for problem solving, handling conflict, delegation, communication, instilling team work, and being respectful. 

•       Remains current in HR by attending seminars, webinars, and participate in related professional organizations.
 
•       Creative problem-solving skills; proven leader; effective communicator
 
•       Strong organizational and time management skills; extremely detail oriented 

•       Professional work ethic; self-motivated 

•       Professional appearance and demeanor 

•       Sound character and commitment. 

•       Solid communication skills, both verbal and written, with appropriate personal presence and desire and ability to interact effectively before diverse constituencies of members, staff and vendors who are part of the success of Skokie Country Club. 

•       Proactively solves problems, develops and proposes solutions to problems that occur, anticipates needs of staff, and can quickly react to it. 

•       Manages time and establishes priorities; is a self-starter and well organized 

•       Proven integrity and honesty. 

•       One who is committed to professional growth and development, for him or herself and their staff. 

•       Must have computer skills with Microsoft Outlook, Word and Excel. 

•       Strong work ethic “in season” and recognizes need to effectively plan, evaluate, and retool “off season”; clubhouse is closed mid-February through March, open 5 days per week April and October through January and 6 days per week May through September. 

 Education and Experience

•       3-5 Years general HR experience, hospitality preferred.
 
•       Familiarity with background checks, I9 verification requirements and E-Verify
 
•       Active in SHRM preferred
 
•       Bachelors’ degree preferred