Customer Service Representative
Full Time • Las Vegas
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is the premier heating and cooling specialist in the Las Vegas area. We are seeking a dynamic and self-motivated Customer Service Representative who will focus on customer satisfaction while taking inbound calls, making outbound calls, and dispatching service calls to ensure maximum scheduling efficiency.
Responsibilities:
- Make outbound calls to current customers to schedule their yearly maintenance.
- Take inbound calls.
- Make every effort to compress call scheduling effectively to maximize productivity and revenue.
- Share responsibility to ensure that all Technicians arrive at their designated appointments on time.
- Notify clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
- Reschedule appointment times at client’s convenience as necessary.
- Communicate with team members to arrange efficient delivery of parts to Technicians in the field so that they can stay on the job.
- Strictly adhere to the Dispatching for Profits Priority Service Schedule.
- Debrief with Technicians upon job completion to identify any outstanding client satisfaction issues.
- Notify the Operations Manager if a Technician is not performing at maximum acceptable performance standards.
- Enter equipment type and age information for systems to keep accurate client data and aide in generating future sales leads.
- Obey the Company Code of Ethics, Team Rules and Team Philosophy.
Qualifications:
- High school diploma or GED required.
- Prior customer service experience preferred.
- Must have good computer software skills.
- Excellent verbal and telephone communication skills.
We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.
Authority Brands Inc. is an Equal Opportunity Employer.
Compensation: $15.00 - $17.00 per hour
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
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Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
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Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling