Customer Service Manager - State Farm Agent Team Member
Full Time • Carlsbad, CA
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
Join Our Team as an Office Manager at Alita Ameneyro Insurance Agency, Inc. (State Farm)
Are you ready to make a significant impact in a dynamic and thriving insurance agency? As an Office Manager with Alita Ameneyro Insurance Agency, Inc., you will play a pivotal role in delivering exceptional client experiences that drive our agency's success in Carlsbad.
Your meticulous attention to detail and outstanding customer service skills will set you apart as the ideal candidate. You will not only resolve customer inquiries but also proactively anticipate the needs of our community members, ensuring they receive the highest level of support. Collaborating closely with our dedicated team, you will enhance your career while contributing to a culture of excellence and empathy.
We are seeking a customer-focused and driven individual. If you are passionate about helping others and eager to be part of a top-performing agency, we look forward to connecting with you!
SALARY: $70,000 - $90,000/ year based on experience
SALARY: $70,000 - $90,000/ year based on experience
RESPONSIBILITIES:
- Lead and Inspire: Oversee the customer service team and daily operations, fostering a culture of excellence and collaboration to ensure the highest level of client satisfaction.
- Process Development: Develop and implement effective customer service policies and procedures that enhance operational efficiency and elevate the overall customer experience.
- Problem-Solving/ Resolution: Handle escalated customer complaints and complex issues with professionalism and empathy, ensuring timely and satisfactory resolutions.
- Training: Train and mentor team members, equipping them with the skills and knowledge needed to deliver outstanding support and drive agency success.
QUALIFICATIONS:
- Licenses: Must possess an active California Property & Casualty and Life, Accident & Health insurance license, demonstrating compliance with state regulations and industry standards.
- Experience: A minimum of 3 years of experience in the insurance industry, showcasing a strong understanding of insurance products and customer needs.
- Leadership Skills: Proven leadership and organizational abilities, with a track record of guiding teams to achieve operational excellence and customer satisfaction.
- Communication & Problem-Solving: Exceptional communication skills, coupled with strong problem-solving capabilities, allowing for effective interaction with clients and team members while addressing challenges proactively.
Compensation: $70,000.00 - $90,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Carlsbad, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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