Customer Service Operations Manager
Full Time • Solaris Pharma
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Key Responsibilities:
Sales Process Optimization:
- Evaluate and refine sales processes to improve efficiency and effectiveness.
- Implement and maintain tools, systems, and dashboards to streamline operations and ensure proper reporting to customers.
Reporting & Analytics:
- Create and maintain detailed sales reports, dashboards, and KPIs to track performance and inform decision-making.
- Analyze market trends, customer behaviors, and competitive activity to identify growth opportunities.
Forecasting & Planning:
- Collaborate with the sales leadership team to create accurate sales forecasts, performance metrics, and pipeline management processes.
- Support quota and production planning based on forecasts and business objectives.
- Interface consistently with customers/buyers to monitor constantly changing market conditions.
Cross-Functional Collaboration:
- Work with management, finance, and supply chain teams to ensure seamless communication and alignment on key initiatives.
- Act as a liaison between sales and other departments to resolve operational issues promptly.
Sales Support:
- Work to build relationships with key contacts across multiple customer accounts.
- Manage pricing contracts, customer agreements, and bid submission timelines.
- Monitor award compliance level across all major customers.
- Develop and maintain sales playbooks, presentations, and other support materials.
WHO WE ARE
About Us
Solaris Pharma Corporation is a leading specialty pharmaceutical company committed to the identifying, developing and marketing of complex high-quality, generic and specialty pharmaceutical products. Solaris Pharma Corporation employs an experienced R&D and management team focused on right-first-time development while maintaining the highest quality standards. With a strong financial position and employee centric focus, the company strives to be a pacesetter in the niche pharmaceutical market.
Our Mission
Solaris Pharma Corporation is dedicated to developing a broad portfolio of complex generic and specialty pharmaceutical products to provide patients with alternative options for high quality, affordable, effective, generic and value-added products.
Our Pipeline
Our Pipeline
Our pipeline which encompasses products from multiple dosage forms include but not limited to sterile, dermatological, tablet products among others which are challenging to develop and manufacture with complexities arising from formulation & process development, regulatory hurdles, stability and scale up.
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