Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior service and received the highest score in the Southeast region of the J.D. Power 2024 U.S. Auto Insurance Study, which measures customer satisfaction with auto insurance providers. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. s.

Working as an IT Operations Specialist I for Alfa Insurance offers a remarkable opportunity that extends beyond the mere task of printing, balancing, and distributing batch processing reports. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.

Job Summary

As an IT Operations Specialist I, you will play a vital role in monitoring and operating server computer systems. You will be responsible for managing batch processing to ensure quality output to customers and users. Become a part of our dynamic team that is dedicated to helping one another.

Responsibilities

Train on the operation, monitoring, and controlling of mainframe, midrange, and server computer systems, including all related peripheral equipment, and reporting any problems that arise to the shift supervisor.
Obtain a working knowledge of systems that process on the shift, balancing of processed output, and distribution of printed reports.
Monitor mainframe, midrange, and server systems via remote terminal(s) under the supervision of the shift supervisor or senior operations specialist.
Obtain a basic understanding of console commands, operating system(s), 3rd party software and Microsoft Office Products, specifically Excel functions.

Qualifications

High school diploma required.
A technical degree is desired, but not required.
Reliable, dependable, and have a positive attitude.
Excellent communication skills.

· Benefits/Perks

Opportunity for annual performance bonus
Discounts on your auto insurance (underwriting approval required)
Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
Short-term and long-term disability
Flexible Healthcare and Childcare spending accounts for tax savings
Opportunities for advancement
Continuous training and support throughout your career with Alfa
College tuition discounts at various colleges in Alabama
Fitness center
Onsite cafeteria
Access to onsite childcare center

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s becoming part of a well-respected company that is based on our core 4 values of faith, family, community and integrity.

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