Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

We are locally owned and operated in Covington, LA. We have steadily grown our business over the last 7 years handling this area's flooring, baths and kitchen needs.

As the Office Manager you are a key part of our success. You will us allows us to meet more customers, build relationships and produce more projects. You will also be assisting in Scheduling Projects, Order/Receive materials, assist in local marketing and helping us maintain clear financials.

Being proud of what we do is our favorite part of this business. Being sales driven but also compassionate to our customers needs is what has brought us this level of success. Once customers have experienced our company, repeat and referral work is 2nd to none.

Our process is to provide our customers with in-home estimates for their desired project. These projects may be LVP, Laminates, Engineered Wood, Solid Wood, Traditional Wood, Ceramic/Porcelain Tile and complete Bath and/or Kitchen restoration.

You would be coordinating work projects with a hand selected group of professionals for our projects, these include Plumbers, Electricians, Frame and Wall, Painters, Fixtures, etc. All this just so we can provide a high quality finished project!

Office Manager Perks and Benefits:

1-3 years of experience is preferred.
Paid training.
Full-time
Annual company convention (in Cancun)
Office computer and proprietary software are provided.
Paid PTO and Health Benefits Available

Office Manager Responsibilities:
Customer Relations:

Experience in building lead flow will be a huge asset as well as bonus eligible.
Act as point of contact for client/customer communications..
Creating raving fans by providing extra-mile service
Convert leads to appointments by scheduling appointments for the sales team.
Follow up on open proposals as needed.
Keep the showroom and office organized and presentable.

Operations (Production)

Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Communicate with installers and customers on start dates and times.
Update the customer with ongoing details of installation and job progress.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.

Financials

As a job is landed and produced, complete the job costing form with the pertinent details.
Accurately update QuickBooks daily for all income and expenses.
Track, prepare, and manage timely payment of business-related expenses.

Office Manager Qualifications:

Excellent customer service skills.
Strong communication skills, particularly over the phone.
Organized, detail-oriented, and able to multi-task.
Experienced in bookkeeping using QuickBooks is a plus.
Able to work independently without supervision.
Must have valid drivers license.
Office Programs/Salesforce experience is a plus.
Ability to successfully pass background check, including driving record and other pre-employment screening.

Schedule:
This Position has a two week work cycle:

Week 1=Monday-Friday 8:00-4:00pm
Week 2=Tues-Friday 8:00-4:00, Sat=8am-1pm (we pay for a full 8 hour shift)

Occasional Home Show attendance will be required with weekday hours adjusted for balance.

Apply today!

Compensation: $42,000.00 - $52,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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