Newtown Fireplace Shop has been providing Bucks county and the surrounding communities with expert fireplace service and installations for over 40 years. As the premier fireplace contractor in the northeastern PA, we strive to serve our customers with excellent support and superior service.

We are seeking an experienced in-office dispatcher/service coordinator for scheduling customer appointments, dispatching technicians, and data entry of invoices and contracts.

Candidate must be detail oriented, able to work with a group and possess excellent telephone and computer skills ( i.e. Outlook and Microsoft Office Suite).

Duties:

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications or needs.
Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Relay work orders, messages, and information to or from work crews, supervisors, and field technicians.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory and other dispatch information.
Determine time required for job services needed and allocate and update scheduling calendar
Proficiency in phone, computer & email.
Ability to multi-task.
Other duties as needed.

Benefits:

Full time, year round work
Medical benefits *
401k with employer contributions *
Paid holidays
Vacation

* Employee contribution required

Requirements:

Dependable
Reliable
Ability to pass pre-employment physical and drug and alcohol testing
Clean background check
Valid PA driver's license
Ability to sit for long periods of time up to 9 hours

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 hours per week overtime available in busy season

Benefits:

401(k) matching
Health insurance

Schedule:

Tuesday - Saturday

Education:

High school or equivalent (Preferred)

Experience:

Customer Service/Scheduling: 3 years (Preferred)

Work Location: In person

Compensation: $18.00 - $23.00 per hour

About Us

Newtown Fireplace Shop has been evaluating the hearth needs of our customers from the same location in Newtown, Bucks County Pennsylvania for over 20 years. Experience counts when it comes to insuring the safe and efficient operation of a hearth heating appliance.

As an authorized dealer for the foremost manufacturers of wood and gas fireplace inserts and stoves, as well as quality fireplace doors, gas logs, and hearth accessories, our hearth experts will help you warm up your home or update your current fireplace.

Proudly serving Newtown, Richboro, Yardley, Washington Crossing, New Hope, Doylestown, surrounding Bucks and Montgomery counties, as well as Mercer and Hunterdon counties in New Jersey.

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