Account Representative - State Farm Agent Team Member
Full Time • Pullman, WA
Responsive recruiter
Benefits:
- Disability insurance
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Join our team as an Insurance Solutions Specialist.
You will lead client conversations, provide personalized insurance guidance, and support both existing clients and new business in auto, life, health, and fire insurance.
In this role, you’ll balance client service and outreach by identifying needs, offering solutions, and managing relationships. You’ll engage with clients by phone, video, or in person, while collaborating with a supportive team.
Key Responsibilities
- Lead client conversations, identify needs, and recommend insurance solutions.
- Identify opportunities to expand coverage and offer additional products.
- Follow up, provide quotes, and complete new policy setups.
- Build and manage long-term client relationships.
- Collaborate with internal teams to ensure client needs are met.
- Respond to client inquiries and manage service requests like billing, claims, and policy changes.
What Success Looks Like
- You take ownership of client interactions and guide them to timely decisions.
- You build trust through clear, personalized recommendations.
- You manage your day to meet both client needs and agency goals.
- You balance service and outreach activities effectively.
Qualifications
- Strong communication skills and comfort leading client conversations.
- Ability to manage multiple tasks and prioritize effectively.
- Self-starter with a drive to take initiative and get things done.
- Comfortable with change and quick to adapt to new situations.
- Natural problem-solver who enjoys thinking on their feet.
- High school diploma or equivalent (college degree preferred).
- Must either already have or be willing to obtain insurance licenses
We welcome candidates in different career stages:
- New grads bringing strong soft skills but who need on the ground job experience and mentorship.
- Experienced professionals needing a change who are eager to grow and develop in the insurance industry.
Compensation: $45,000.00 - $70,000.00 per year
Are You Driven & Ambitious?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Spokane and Pullman.
- Our office is open M-F, 8:30 a.m. to 5:30 p.m. If staffing allows, TM’s can work 8:30 – 5:30 with 1 hour lunch or 9 – 5:30 with half hour lunch.
- I have been a State Farm agent since 1994.
- We currently have 15 team members at our agency.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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