INTAKE COORDINATOR (1099)
Full Time β’ Miami
Responsive recruiter
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
We're on a mission to help the world make clear and informed hiring decisions
VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values
In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values
- Customer Focused: We are customer-focused and results-driven.
- Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
- Fact Finders: We are passionate investigators for discovery and truth.
- Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
IMPACT
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
Are you a highly organized and detail-oriented professional who thrives in a fast-paced environment? Do you enjoy ensuring smooth communication between departments and maintaining accurate, precise information?
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
Are you a highly organized and detail-oriented professional who thrives in a fast-paced environment? Do you enjoy ensuring smooth communication between departments and maintaining accurate, precise information?
KENTECH Consulting Inc. is seeking a customer-focused Intake Specialist to serve as the first point of contact in our background investigation process. In this role, you will play a critical part in ensuring timely and efficient service delivery by facilitating seamless case intake and handoff.
Key Responsibilities
π Case Intake & Data Management β Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and case setup.
π€ Interdepartmental Coordination β Work closely with Investigative Analysts and Verifications teams to ensure smooth handoffs and consistency in service delivery.
π Data Validation & Accuracy β Review and validate incoming client information, addressing missing details to minimize delays.
π Case Management & Record-Keeping β Maintain accurate intake records in ClarityIQ, our case management system.
β³ Prioritization & Time Management β Manage intake tasks based on client requirements, service standards, and deadlines.
π Client Communication & Support β Engage with clients to clarify initial information, fostering strong relationships and proactive communication.
π Process Improvement β Contribute to ongoing enhancements in intake processes to improve efficiency and client satisfaction.
Qualifications & Experience
β 1+ years of experience in intake, customer service, or administrative roles (experience in healthcare, social services, legal, or background screening is a plus).
β Strong attention to detail and accuracy in data entry and record-keeping.
β Effective communication skills (both written and verbal) with a customer-first approach.
β Tech-savvy β Comfortable using case management systems or CRM software (experience with ClarityIQ is a plus).
β Ability to adapt to evolving processes and priorities in a dynamic work environment.
β Strong attention to detail and accuracy in data entry and record-keeping.
β Effective communication skills (both written and verbal) with a customer-first approach.
β Tech-savvy β Comfortable using case management systems or CRM software (experience with ClarityIQ is a plus).
β Ability to adapt to evolving processes and priorities in a dynamic work environment.
Desired Soft Skills
π§ Critical Thinking β Ability to evaluate information accurately and make informed decisions.
π£ Clear Communication β Strong verbal and written skills for client and team interactions.
π Attention to Detail β Commitment to thorough and accurate data handling.
π€ Team Collaboration β Ability to work cooperatively across departments to meet shared goals.
β‘ Problem-Solving β A proactive approach to addressing challenges and streamlining processes.
π£ Clear Communication β Strong verbal and written skills for client and team interactions.
π Attention to Detail β Commitment to thorough and accurate data handling.
π€ Team Collaboration β Ability to work cooperatively across departments to meet shared goals.
β‘ Problem-Solving β A proactive approach to addressing challenges and streamlining processes.
Why Join KENTECH?
π Remote & Flexible β Work from anywhere while supporting a fast-growing team.
π Professional Development β Access to training and career growth opportunities.
π‘ Make an Impact β Be part of a mission-driven company that values accuracy, efficiency, and innovation.
π Professional Development β Access to training and career growth opportunities.
π‘ Make an Impact β Be part of a mission-driven company that values accuracy, efficiency, and innovation.
π’ Apply Now!
If youβre a detail-oriented professional with a passion for client service and operational efficiency, we want to hear from you!
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
WHO WE ARE
KENTECH Consulting, Inc. is the premiere background investigation solutions firm in the U.S. As a licensed Private Detective Agency, our experts use the latest technology to provide comprehensive, reliable reports to help our clients make sound business decisions. We have our finger on the pulse of the industry and understand your business demands. With multi-industry experience, we provide compliant services with a diverse host of investigation services.
WHAT WE DO
KENTECH offers customized solutions tailored to the industry that matters most to any business. Our innovative, sophisticated tools allow us to provide digital background and security checks up to 75% faster than traditional methods. As an established authority for background checking technology throughout the U.S., KENTECH offers instant access to more than 500 million records in our database.
OUR VISIONΒ
To help the world make clear and informed decisions.
OUR MISSION
KENTECH is a global provider of background investigation services. We are committed to providing our clients with fast and accurate results.
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Careers
WE ARE LOOKING FOR. . . .
Remarkable people who are critical thinkers, intellectually curious and passionate.
People who are great at what they do and create value by generating ideas and results that exceed expectations and delight customers.
Kindred spiritsβpeople interested in being a part of the background checking industry and who "get" our noble vision of helping revolutionize digital identification with amazing solutions and zealot for customer service.
People who relish a good challenge and have never walked away from a problem that they could not resolve.
Those who accept nothing less than being part of a high-performing company that encourages every individual to be at their "professional best".
People who know the meaning of "work hard/play hard", who like to laugh and have fun at work, consider their co-workers to be friends.
Individuals who are as excited by our future as we are (and want to be a part of it).
IF THIS IS YOU, CHECK OUT OUR CURRENT OPPORTUNITIESβDON'T DELAY ; YOUR TEAM AWAITS.
(if you already have a resume on Indeed)