Customer Service Representative - State Farm Agent Team Member
Full Time • Grandville, MI
Responsive recruiter
Benefits:
- Simple IRA
- Life insurance
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
For 30 years, our agency has been dedicated to providing exceptional service, backed by a strong team of four professionals. We offer personalized financial services and insurance training, with direct mentorship from a high-performing, long-time State Farm agent. To ensure our team members succeed, we also invest in outside third-party training opportunities.
For 30 years, our agency has been dedicated to providing exceptional service, backed by a strong team of four professionals. We offer personalized financial services and insurance training, with direct mentorship from a high-performing, long-time State Farm agent. To ensure our team members succeed, we also invest in outside third-party training opportunities.
Beyond the office, we are committed to giving back. I am actively involved in my local church and private school, supporting programs that foster community growth and development. As a Hope College graduate, I value continuous learning and professional growth.
Our office culture is rooted in collaboration, respect, and innovation. We prioritize open communication, teamwork, and professional development while maintaining a healthy work-life balance. If you're looking for a supportive environment where you can grow, contribute, and be part of a team that values your success, we’d love to meet you!
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jackie Weeber - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $55,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Grandville, MI and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none