Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development

About Us

ValuTeachers is a trusted leader in financial services dedicated to the millions of employees in the K-12 public school systems across the country. We are committed to delivering exceptional customer support and efficient service to assure our mission that every teacher and employee can ‘Retire with Financial Dignity’. We are looking for an experienced Call Center Manager to lead our customer service team, optimize operations, and effectively manage our client database.

Key Responsibilities

Oversee daily call center operations, ensuring high performance and regulatory compliance.
Hire, lead, train, and mentor a team of supervisors and agents to achieve key performance indicators (KPIs).
Monitor and analyze call center metrics, and overall service levels.
Manage and organize the client database to improve accessibility, accuracy, and efficiency.
Implement database segmentation strategies for better client engagement and service delivery.
Ensure compliance with financial regulations and data security protocols.
Utilize CRM and call center software to enhance efficiency.
Collaborate with leadership to develop and implement strategies for customer retention and business growth.
Optimize workforce scheduling, forecasting, and process improvements to enhance productivity.

Qualifications & Skills

Minimum 10 years of experience managing a call center, preferably in financial services.
Securities Licensed highly desired (6, 63,65, 66 and 7 or a combination).
Proven expertise in customer service leadership, database management, and process optimization.
Strong knowledge of financial industry regulations and data security best practices.
Experience working with and managing CRM and call center software.
Analytical mindset with the ability to interpret data and drive informed decisions.
Excellent leadership, communication, and problem-solving skills.
Ability to manage budgets, develop strategies, and drive operational success.

What We Offer

Competitive salary and performance-based incentives.
Comprehensive benefits package, including health, dental, and 401(k).
Career growth opportunities within a dynamic and fast-paced industry.
A collaborative and supportive work environment.

Join Our Team Today!
If you have the experience, leadership skills, and database management expertise to take our call center operations to the next level, we want to hear from you!

Compensation: $75,000.00 - $90,000.00 per year

ValuTeachers

Established by a former educator, ValuTeachers is a team of Retirement Specialists who aim to help school employees retire with financial dignity. ValuTeachers was founded on the principle that "Education is not preparation for life; Education is life itself" (John Dewey). Our Retirement Specialists service school systems nationally with 403(b)/IRA/457 plans.

ValuTeachers started as a different kind of retirement company. The founder and President worked as a school teacher and a college professor, teaching our future leaders. After leaving education, they discovered teachers and school employees were taking home less than $2,000 per month from their state pension plan, after thirty years of service. They were outraged that teachers and education professionals were left with so little after working so hard. This visionary set out to build a company that would educate every school employee on planning for their retirement—recognizing that teachers and school employees professionally are undervalued.