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Benefits:

401(k) matching
Health insurance
Opportunity for advancement
Flexible schedule
Training & development
Competitive salary
Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Kurt Kwon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. This is an IN OFFICE position, but HYBRID is possible for the right candidate. The position can also be Part Time for the right candidate.

About Our Agency

With 21 years of service and over 90 years of combined team experience, our agency is a cornerstone of excellence and community involvement. We are proud to actively contribute to local initiatives and make a meaningful impact in people's lives.

Our Culture and Values

We embrace a vibrant learning culture, encouraging continuous professional development to stay ahead in the industry. Our supportive team environment fosters collaboration, respect, and open communication, creating a family-like atmosphere where everyone thrives.

Our core values of honesty, ethical behavior, and always doing the right thing guide all our actions. We maintain the highest standards of integrity and transparency, building trust-based relationships with our clients and partners.

Passionate about making a difference, we are dedicated to contributing positively to society through our services and community engagement. Join us as we continue to grow, learn, and make a difference together.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Ideal Candidate is: Currently Licensed, has former State Farm Agency experience, and Bilingual Spanish. However, we will train and license the right candidate that fits our office culture.

Compensation: $20.00 - $30.00 per hour

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Kurt Kwon - State Farm Agent may be the right fit for you!

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
Our office is located in Federal Way, WA.
I have been a State Farm agent since 2003.
Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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