Handyman Connection of Kitchener is locally owned and operated. We are a well-establish home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part time Service Coordinator. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch Service Coordinator who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best fit Kitchener to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team.

What You Will Receive

Earn competitive pay depending on your skills, experience, and availability - starting pay $17.50/hour
Work during traditional business hours - 8:30 to 4:30 pm - 3 Days per week (Monday, Tuesday and Wednesday), additional hours required to assist with vacation coverage over the summer
Professional small office with a friendly touch
Excellent training and support
Business casual attire atmosphere
Contract Position - April 7, 2025 to September 30, 2025

Responsibilities

Dedication to excellent customer service
Able to manage small business details while working independently
Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
Act as a liaison between clients and technicians in the field
Create project proposals for clients
Experience handling projects to completion
Address and resolve issues and complaints
Assist craftsmen in closing sales
Ability to multi-task in a high stress environment

Qualifications

Strong telephone and written communication skills.
Strong problem solving skills
Strong leadership skills
Outgoing personality; enjoys working with people
Confident with typical office equipment and computer skills - Microsoft products such as Outlook, Excel, Word, CRM, etc.
(3+) years experience working in a Call Center or Customer Service Role preferred
Knowledge of home repair and light remodeling a MUST

If you're looking for a customer service coordinator role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Kitchener

Compensation: $17.50 per hour

Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

If you’re interested in:

high earnings potential
a flexible schedule that you control
using your skills to help improve other’s lives

Handyman Connection might be a great fit for you.

Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.

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