Client Care Coordinator Front Desk
Part Time • Orlando
Job Title: Client Care Coordinator (CCC) / Reception / Front Desk
Location: Serotonin Centers Dr. Phillips
Overview: We are seeking a dedicated and professional Client Care Coordinator (CCC) to join our team at the front desk. The CCC will support the Manager in ensuring efficient Center operations and serve as the client liaison to ensure ongoing patronage.
Responsibilities:
- Provide guidance to clients on services offered.
- Support the Manager in optimal Center operation.
- Perform multiple tasks, including answering phones, scheduling, checking clients in/out, and maintaining client records.
- Hold clients accountable to their agreed-upon services and memberships.
- Introduce, promote, and sell retail products to clients.
- Process payments and manage client feedback.
- Greet clients warmly and provide information on services and products.
Qualifications:
- Strong communication and interpersonal skills.
- Experience in a consultative sales environment.
- Proficiency in business software platforms (Zenoti).
- Excellent multitasking and organizational skills.
Expectations for All Team Members at Serotonin Centers:
- Professionalism and Knowledge:
- Participate in daily huddles and keep the tracker up to date.
- Be knowledgeable about all products and services offered.
- Focus on asking more questions than talking to understand client needs better.
- Client Empowerment and Engagement:
- Treat every client with respect and empathy.
- Empower clients by providing them with knowledge and tools to make informed decisions about their health and wellness.
- Safety and Compliance:
- Ensure compliance with HIPAA regulations and biohazard standards.
- Follow rigorous protocols to ensure a safe and comfortable environment for clients.
- Collaborative and Supportive Environment:
- Work collaboratively with other team members to achieve common goals.
- Foster a supportive community within the center.
- Exceptional Customer Service:
- Be friendly, welcoming, and accommodating to all clients.
- Provide personalized care tailored to each client's specific needs and goals.
- Continuous Improvement and Accountability:
- Regularly participate in knowledge checks to stay up to date with the latest information and best practices.
- Actively seek and incorporate feedback from clients to continuously improve services.
- Marketing and Community Engagement:
- Follow the InCenter marketing plan and participate in local marketing activities.
- Engage with the local community through area marketing grassroots actions and other community outreach activities.
By adhering to these expectations, all team members at Serotonin Centers can contribute to creating a positive, empowering, and supportive environment for clients and colleagues alike.
Compensation: $15.00 - $20.00 per hour
About Serotonin Careers
Are you ready to be part of a team that's transforming lives and redefining wellness and longevity? Serotonin Centers is your opportunity to join an organization that is on the cutting edge of the health and wellness industry.
Founded by Eric Casaburi, a visionary entrepreneur with over 15 years of experience in growing nationally recognized fitness brands, Serotonin Centers is dedicated to advancing the health and well-being of individuals across the nation.
Serotonin Centers is more than just a workplace; it's a lifetime commitment to your personal well-being. We offer competitive compensation, flexible scheduling, generous paid time off, and numerous career advancement opportunities.
If you're passionate about making a difference in the lives of others and being part of a dynamic, forward-thinking team, we invite you to discover your ideal self with Serotonin Centers.
Creating the Future of Wellness and Longevity:
We noticed a gap in health solutions—many struggle against aging, facing declines in appearance, performance, and vitality. Serotonin Centers emerged as the answer. We offer personalized health coaching and empowering tools, helping individuals recalibrate and regain control of their health journey.
Discover Your Ideal You:
With an invigorating blend of high energy and luxury, Serotonin Centers provides a supportive environment. Here, you'll find not just a job, but a fulfilling career. Join us to embark on a journey where you're in charge of your growth, health, and future.
At Serotonin Centers, we don't just offer jobs; we provide paths to fulfillment, growth, and success. Join us in shaping a healthier, happier future—for you and our community. Your journey to your ideal self starts here.
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