Document Processing Supervisor
Full Time • Hybrid - US
Benefits:
- 401(k)
- Health insurance
- Paid time off
AET is seeking a Document Processing Supervisor who will oversee a team of 15 to 25 administrators responsible for data entry of applications into the state system to determine eligibility for health insurance programs. The supervisor must be proficient in Microsoft Office products and knowledgeable about data entry processes and procedures. Key responsibilities include conducting research, ensuring the team meets daily deliverables and SLAs, and performing any additional duties as assigned.
Essential Duties and Responsibilities:
- Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements. Must ensure timely processing within SLA and contractual obligations.
- Supervise claim resolution processing, including review of claim data entry accuracy by outside vendor.
- Supervise clerks in document review and prep, including wet signature comments and processing provider correspondence.
- Required to review, reconcile and communicate data and decisions across systems and reporting.
- Responsible for staff development and conducting one- on- one and team meetings.
- Provide coaching and formal warnings as necessary.
- Develop and train staff on job systems and functions.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
-Be able to work in a hybrid work environment and commute on-site 2-3x per week to work location.
- Previous supervisor/leadership experience preferred.
- Data entry experience preferred.
- Residency within 50 miles of Richmond, VA preferred.
Why Join AET Federal?
- Competitive Compensation: Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- AET Federal Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements. Must ensure timely processing within SLA and contractual obligations.
- Supervise claim resolution processing, including review of claim data entry accuracy by outside vendor.
- Supervise clerks in document review and prep, including wet signature comments and processing provider correspondence.
- Required to review, reconcile and communicate data and decisions across systems and reporting.
- Responsible for staff development and conducting one- on- one and team meetings.
- Provide coaching and formal warnings as necessary.
- Develop and train staff on job systems and functions.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
-Be able to work in a hybrid work environment and commute on-site 2-3x per week to work location.
- Previous supervisor/leadership experience preferred.
- Data entry experience preferred.
- Residency within 50 miles of Richmond, VA preferred.
Why Join AET Federal?
- Competitive Compensation: Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- AET Federal Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Flexible work from home options available.
Compensation: $45,000.00 - $51,000.00 per year
WE ARE
AET Federal Inc. (“AET”) is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients’ needs. In an industry that is constantly changing, AET is the face of stability.
ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?
At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.
(if you already have a resume on Indeed)