EMERGENCY RESPONSE COORDINATOR
Full Time • Sanford
Benefits:
- Bonus based on performance
- Flexible schedule
- Training & development
Job Title: Emergency Response Coordinator (ERC)
Position Type: Full Time
Job Summary:
The role of the E.R.C. is to generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERCs cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. Given the nature of the ERC position, the ERC must have an understanding that these types of emergencies occur at all times of the day and night and must be available to respond as needed.
Core Competencies:
Emergency Response Coordinators must possess strong interpersonal skills. Be able to build a
strong rapport with the customer. Be comfortable entering highly charged and stressful
situations. Proven ability to close sales and provide quality customer service. The ERC's
represent the franchise and the Rytech brand and give it a face. ERC's need to possess the
ability to turn an emotionally distraught customer into a satisfied one and leave the customer
with a positive lasting impression. The ERC's primary responsibilities are to be professional,
compassionate, courteous, positive and informative. Effective ERC's must also possess
knowledge of restoration products and services. They are dynamic speakers and comfortable
when interacting in both one-on-one and group settings. Stress tolerance, the ability to work
under pressure and a combination of leadership and sales skills are necessary for job
effectiveness.
Duties:
• Be familiar with assigned territory
• Responsible for educating the consumer on products or services and effectively
articulate the use and need
• Monitors, interprets and responds to lead sources
• Responds to all generated leads and provides feedback to the GM and/or the franchise
owner
• Provide emergency recovery kits and services to the impacted property owner
• Communicate services to affected property owners
• Establish and maintain positive relationships in the local community
• Volunteer non-operational time to related community events
• On-call availability 24/7 to include weekends and holidays as scheduled
• Sell restoration industry products and services
• Marketing
• Achieve and remain current in required certifications
• Support franchisee and franchisor organizational mission, vision and value statement.
Skills and Qualifications:
Requirements: A high school diploma is required and an associate's degree or equivalent certification in business administration or related field of study is preferred. Three professional references, computer literacy and proficiency with office productivity applications, such as
Microsoft Word, Excel and PowerPoint are required.
Compensation: $50,000.00 - $80,000.00 per year
William "Bubba" Ryan started Rytech in the early 1990s based on over 30 years' worth of experience in the restoration industry. The company was founded on the understanding that there was a better way of doing things, so he made significant changes to the service process and created new technology to help clients. In addition, Mr. Ryan developed a business model that allows for owner-empowered hands-on franchising. The result is Rytech Restoration, a revolutionary and industry-leading water and fire damage and mold remediation service provider that is part of a 60-billion-dollar-plus industry.
We are proud of our ability to respond quickly and efficiently to minimize damage and disruption to our customers' lives. We are revolutionary, and we don't make that statement lightly.
The founding of Rytech incorporates the understanding that the business must benefit the customer and meet their needs first. That concept of better service, technology, processes, and administrative support ensures that we have a highly successful business and franchise model.
At Rytech Restoration, it is our mission, vision, and values that define us. We strive to offer our services with fairness and integrity, always going above and beyond for each and every client, with safety always foremost and foremost in our minds. We strive to create relationships with clients and companies built on trust and mutual respect, treating everyone as we would like to be treated. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do.
We are a diverse team made up of highly experienced professionals from a variety of backgrounds. We're always looking for driven, team-oriented, and enthusiastic candidates who are eager to learn and grow with the company. We want to find individuals who have a passion for helping people, a desire to give back to the community, and teamwork skills that will help make our restoration services a success.
If you're someone who is motivated, trustworthy and loves to help others, Rytech Restoration would like to hear from you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rytech Restoration Corporate.
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Recession Proof Industry Providing The Opportunity To Give Back
Competitive Compensation and Benefits
Industry Training and Advancement Opportunities