Customer Service Manager - State Farm Agent Team Member Gilbert, AZ

Customer Service Manager - State Farm Agent Team Member

Full Time • Gilbert, AZ
Responsive recruiter
Benefits:
  • Commission
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Chris Burt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Oversee customer service and daily operations.
  • Answer and reply to incoming calls, texts and emails from customers.
  • Through a needs-based conversation, identify additional opportunities for our agency to serve our existing customers in more ways.
  • Oversee underwriting activity for new and existing customers. 
  • Assist with customer claims.
  • Handle escalated customer complaints and issues.
QUALIFICATIONS:
  • Preferred 5+ years of experience in customer service.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.
Compensación: $40,000.00 - $52,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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