Reconstruction Department Manager

Location

Richmond

Type

Full Time

Benefits:

401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Vision insurance

Want to be a Difference Maker? We provide homeowners with peace of mind so they can focus on what matters most!

Come work as a Reconstruction Manager with Paul Davis Restoration and you too can become a Difference Maker. Our team assists both residential and commercial customers who have experienced property damage due to floods, fire, mold, wind, broken pipes, or malfunctioning appliances. We are looking for dedicated individuals who can provide extraordinary care while serving others in their time of need. This is an extremely important role in our company, and we are looking for the best of the best to fill it. We take pride in looking for Professional, Hard Working, and Reliable individuals to be part of our team!

About Us:

Paul Davis Restoration of West Richmond is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 350 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.

What does a Reconstruction Manager with Paul Davis do:

Oversee the Reconstruction department and stand as the direct report for the Project Managers, Project Coordinator, and Tradesmen.
Monitors customer/homeowner experience on a day-to-day basis throughout the entirety of job.
Ensure that all QA/Warranty work is completed as it arises.
Assist with Project Managers with any challenges they may face.
Professionally handle all concerns and complaints in a timely manner.
Ensure jobs are started promptly and all parties remain informed of status.
Review and validate job site documentation, including expense tracking.
Oversees schedules to include monitoring status and carrier SLA compliance.
Review all jobs files before closing.
Collaborate and assist with other departments as needed.
Maintain professionalism in a fast-paced, customer-focused environment.

Basic Requirements (Qualifications):

3+ years of proven experience in a relevant role (Management)
High School diploma or equivalent
Ability to multi-task and prioritize
High level communicator
Proficiency in Microsoft Office & Excel
Problem-solving skills
Must be a strategic thinker, adaptable, and have a strong sense of immediacy.
Proven track record in construction management, insurance restoration work - or ideally both.

Evaluated On:

Department gross profit
Average job lifetime
Customer satisfaction
SLA scoring
Quality of overall individual performance

Hours:

A typical shift for this position is 7:30am – 4:30pm, Monday – Friday

Requires willingness and ability to participate actively in rotating on-call shifts; operating in a dispatch and data entry role, when necessary.

Compensation: $70,000.00 - $118,000.00 per year

Paul Davis Restoration of West Richmond

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.