HR Director of Union and Employee Relations
Department: Administrative/Human Resources
Location: Northampton, MA with occasional travel between Administrative Offices
Position Type: Full-Time | Exempt
Reports To: Chief Human Resources Officer (CHRO)
Schedule: Monday-Friday, 9a-5p
Salary Range: $100k-$110k (Depending on Experience)
Make a Strategic Impact in a Mission-Driven Organization
ServiceNet is seeking an experienced and visionary HR Director of Union and Employee Relations to lead the design, execution, and oversight of our labor and employee relations strategies. This is a highly influential role at the intersection of people, policy, and progress—critical to sustaining a respectful, fair, and productive work environment for our 500+ employees.
Key Responsibilities
-
Strategy & Leadership: Design and implement organization-wide employee and labor relations strategies aligned with ServiceNet’s goals and values.
-
Dispute Resolution: Oversee and conduct timely investigations into grievances, conflicts, and policy violations. Ensure resolutions are legally compliant and consistent with collective bargaining agreements.
-
Union Relations: Serve as a key liaison between union representatives and management. Lead negotiations, problem-solving dialogues, and preparation for collective bargaining in collaboration with legal counsel.
-
Policy & Compliance: Create and refine HR policies ensuring compliance with labor laws (FMLA, ADA, etc.), while promoting equity and best practices.
-
Team Management: Lead and mentor a team of HR Business Partners. Drive consistent, equitable practices across departments and sites.
-
Training & Development: Develop and deliver training programs for managers and staff in areas such as performance management, conflict resolution, and labor law awareness.
-
Data & Documentation: Analyze trends, maintain confidential documentation, and provide insights to improve employee satisfaction, retention, and legal compliance.
-
Internal Collaboration: Work with senior leaders across ServiceNet to implement effective HR strategies and support organizational objectives.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 8–10 years of progressive experience in labor and employee relations within unionized environments, including 5+ years in a senior HR leadership role.
- Proven experience managing HR teams and partnering with union leadership.
- Strong understanding of collective bargaining, labor laws, and conflict resolution.
- Skilled in employee engagement strategies, organizational policy development, and HR systems.
- Demonstrated integrity, diplomacy, and high-level discretion.
- Proficiency in Microsoft Office Suite and HRIS/data analysis tools.
- Valid driver’s license and reliable transportation; some regional travel required.
Preferred Qualifications
- Experience with CORI and unemployment processes.
- Working knowledge of MCAD procedures and employer representation.
- Strong training facilitation skills and the ability to present complex information clearly to diverse audiences.
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
