Case Manager St. Georgia's General Residential Operation

Case Manager

Full Time • St. Georgia's General Residential Operation
Replies within 24 hours
Position Overview:
The Case Manager is responsible for providing individualized case management services to residents in the General Residencial Operation (GRO). This role involves assessing resident needs, collaborating with the treatment team, and ensuring residents receive appropriate services and resources. The Case Manager also plays a key role in discharge planning, ensuring all necessary documentation and procedures are completed for a smooth discharge process.

Key Responsibilities: 
  • Case Management: 
    • Conduct admission assessments for new residents and collaborate with the Treatment Director to develop individualized service plans based on client needs and goals. 
    • Coordinate the delivery of services, including therapy, group sessions, medical care, and life skills training. 
    • Ensure that residents have access to necessary resources (e.g., medical, legal, financial) during their stay in the GRO.
  • Collaboration with Multidisciplinary Team: 
    • Work closely with the Case Manager to provide holistic care. 
    • Participate in case conferences and staffing to discuss treatment plans, goals, and progress. 
    • Provide input on residents' mental health, substance use, or behavioral progress, and contribute to treatment strategies. 
  • Discharge Planning and Documentation:
    • Obtain the necessary documentation for different discharge types (e.g., arrest documents for 24-hour discharge, therapist letter for 14-day discharge). 
    • Submit discharge notices to the Relevant stake holders. 
    • Prepare and compile discharge summaries and ensure all discharge documents are complete, accurate and archived.
  • Attending Disruption Staffing(s): 
    • Attend disruption staffing meetings to address and assess any significant issues or challenges that may impact a resident’s treatment or progress. 
  • Documentation and Reporting: 
    • Maintain accurate and up-to-date records for each resident, including assessments, progress notes, and service plans. 
    • Ensure all documentation complies with organizational policies and regulatory requirements. 
    • Report incidents, accidents, or behavioral issues in a timely manner and in accordance with facility protocols. 6
  • Compliance and Quality Assurance: 
    • Adhere to facility policies and state/federal regulations related to confidentiality, ethics, and safety. 
    • Ensure that treatment and documentation meet the standards required by regulatory bodies (e.g., Joint Commission, Medicaid/Medicare). 
    • Participate in professional development and training to stay current with best practices in case management. 
Qualifications: 
  • Education: 
    • Minimum of a Bachelor’s degree. 
    • Relevant experience in case management or a residential treatment setting is preferred. 
  • Experience: 
    • Experience working with diverse populations and assessing and assisting with educational, behavioral, or mental health needs. 
    • Previous experience in a residential or therapeutic environment is an asset. 
  • Skills and Competencies: 
    • Strong communication, organizational, and interpersonal skills. 
    • Ability to manage sensitive situations with professionalism and empathy. 
    • Proficient in documentation and ability to manage multiple priorities efficiently. 
    • Ability to work independently and collaboratively within a multidisciplinary team. 
Additional Requirements: 
  • Must be able to pass a background check and provide documentation of eligibility to work in the state. 
  • Flexibility to attend staffing or meetings and provide support as needed during the treatment process. 




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