Responsive recruiter

Benefits:

Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Wellness resources

Touching Hearts at Home of Southwest Boston is seeking a Scheduling Coordinator to help us continue to effectively staff new cases, time off requests and last-minute call outs on a daily basis. We are looking for an experienced professional who has done high volume scheduling or staffing in previous roles. We are looking for an individual who will thrive in a small, “all hands-on deck business.” The person best fitting our organization is one who will embrace our 4 Core Values: Compassion; Communication; Consideration and Commitment. This is an opportunity to do meaningful work in helping some of the most vulnerable people in our community – the elderly.

Touching Hearts is an award winning family-owned small business. We have been recognized by Boston Magazine as a Top Senior Care Company for 2025 and by Activated Insights (formerly Home Care Pulse) as an Employer of Choice and Provider of Choice.

Scheduling Coordinator Key Responsibilities:

Utilize scheduling software to accurately create and assign schedules to fulfill client needs, log notes and information correctly, and provide needed information to clients, caregivers, and office staff.
Communicate effectively by email and telephone with clients, caregivers, co-workers, and other client contacts to ensure excellent customer service.
Address and resolve scheduling issues (call offs or new client shifts) in a timely and efficient manner, with a focus on assigning caregivers to provide a good social match and long-term solution to client’s needs.
Manage caregiver time off requests and ensure client needs are still met.
Track and report scheduling related metrics including call offs and tardies on a weekly basis.
Develop and maintain positive working relationships with clients, caregivers, and office staff in order to promote and encourage a productive and pleasant work environment. Utilize existing policies and procedures, manager feedback, and general good judgement to make appropriate business decisions regarding client needs and daily priorities.
Communicate effectively to managers across all service areas to ensure excellent client care, customer service, and employee relations.
Other administrative tasks as assigned to support the general operations of the business including but not limited to; on-call (after hours support), providing caregiving services if needed, introducing caregivers for shifts, etc.

Scheduling Coordinator Position Requirements:

Experience working with a scheduling software system
A personal or professional history that shows a passion for supporting older adults
Working knowledge of Microsoft Office
Ability to work full-time in a professional office setting (8 am to 4:30 pm)
Ability to lift, push or pull up to 25 pounds
Valid Driver’s License and access to a reliable insured vehicle

Benefits:

FREE Telehealth Benefit for you and your dependents.
Paid Time Off
Paid Sick Leave
Same day pay (up to 70% of your “daily rate.”)
**At this point, we do not offer 401K or health insurance. As our business grows, these are benefits that we will be exploring.

Compensation: $24.00 - $25.00 per hour

Touching Hearts®️ at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home.
We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home.

Thank you for considering a position with Touching Hearts®️ at Home.

Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.

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