Administrative Assistant – Office Coordinator
Department: Whole Children & Milestones Recreation Program Office
Full-Time
Location: Northampton, MA
Schedule: Monday-Friday, 10a-7p (with occasional flexibility)
Starting Pay: $20/hr
Are You a People Person with a Passion for Organized Chaos and Community Joy?
If you thrive in a role that blends structure with creativity—and enjoy being at the heart of an inclusive, energetic environment—this is the job for you! Our Inclusive Community Center is a one-of-a-kind place filled with energy, warmth, and the joy of learning and play. As our Office Coordinator, you’ll be the welcoming face and organizing force that helps everything run smoothly.
About the Role:
The Administrative Assistant – Office Coordinator plays a central role in supporting the day-to-day operations of our recreation and enrichment programs. You’ll partner with your supervisor and fellow office teammates to manage front desk responsibilities, administrative tasks, and special projects—ensuring our families, staff, and program participants feel supported and welcomed.
Key Responsibilities:
Office Presence & Coordination
- Maintain a consistent and dependable office schedule with flexibility to meet program needs.
- Partner with coworkers to ensure smooth coverage of office duties.
Administrative Support
- Perform a wide variety of administrative tasks following organizational policies and procedures.
- Organize and maintain records, manage documents, and handle mail with precision.
- Utilize Microsoft Office (Outlook, Word, Excel) and additional software tools for communication, formatting, and data entry.
- Operate office equipment such as printers, postage machines, and fax systems.
- Support events like performances, classes, and social gatherings through administrative planning.
Reception & Front Desk
- Serve as the first point of contact for families, students, visitors, and staff—offering a warm, professional welcome.
- Manage incoming calls, emails, and messages; route communications efficiently.
- Interact with a diverse community of students of all ages and abilities, and their guardians, in a helpful and respectful manner.
What You'll Bring:
- 2+ years of administrative experience with customer service or public contact
- Strong working knowledge of office equipment, procedures, and best practices
- Excellent communication skills and attention to detail
- Ability to work professionally with sensitive and confidential information
- Proficiency in Microsoft Office and general tech savviness
- Minimum age: 18 years old
- Valid MA driver’s license and access to reliable transportation
Benefits:
- Generous PTO (paid time off) package
- Comprehensive health and dental insurance
- Life insurance and long-term disability coverage
- 403(b) retirement plan
- Tuition remission and assistance for eligible courses
- Public Service Loan Forgiveness (PSLF) eligibility
- Ongoing professional development and career advancement opportunities
- And more!
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
