Job Description: The Front Desk Shift Supervisor plays a critical role in ensuring members receive the highest quality of service and overall club experience. This position requires a confident, motivated leader who can supervise, support, and coordinate the front desk team to maintain a professional, welcoming, and efficient environment.

The Supervisor is responsible for leading daily front desk operations—including check-ins, account support, member inquiries, and issue resolution—while ensuring the team upholds Crunch's high service standards and operational policies. They will demonstrate a strong understanding of companywide processes, policies, and initiatives, helping to protect the integrity of the Crunch brand at all times.

Responsibilities:

Administration/Organization

Demonstrate expert knowledge of all standard operating procedures, front desk protocols, and company policies.
Effectively communicate and implement club policies and procedures to ensure staff understanding and compliance.
Lead by example in decision-making, professionalism, and problem-solving during daily operations.
Foster a positive and productive team environment by encouraging collaboration, accountability, and member-focused service.
Assist in recruiting, hiring, and onboarding high-caliber front desk staff who align with Crunch brand standards and values.
Provide on-the-job training and continuous support to ensure staff performance meets service expectations.
Monitor team productivity and service levels, offering coaching and recognition as needed.
Coordinate with management to execute club initiatives and maintain alignment across departments.
Uphold operational standards, including safety protocols, opening/closing procedures, and cleanliness of the front desk area.

Sales/Revenue Management

Lead, motivate, and manage a high-performing team focused on driving membership growth and revenue.
Consistently achieve or exceed targeted sales and revenue goals through effective team leadership and performance management.
Implement and support company-wide sales programs and promotions to generate new leads and maximize new membership acquisition.
Ensure the team actively uses lead tracking tools and maintains accurate daily records.
Effectively communicate all current promotions and sales initiatives to the front desk team and relevant staff.
Foster a goal-driven environment that prioritizes customer service and results-oriented sales efforts.

Leadership/Motivation

Serve as a positive role model for employees, demonstrating professionalism, integrity, and a strong work ethic.
Communicate effectively through regular team meetings and one-on-one check-ins with key personnel.
Foster a supportive work environment that encourages open communication and values employee feedback.
Take proactive steps to maintain a high-quality workplace culture and address concerns constructively.
Oversee, mentor, and develop department heads to ensure consistent leadership and operational alignment across all areas of the club.

Accountabilities

Implement and support company programs and promotions to generate new leads and drive optimal membership growth.
Monitor and manage club expenses, including payroll and general administrative costs, to align with budgetary goals.
Ensure the club consistently meets Crunch standards for cleanliness, maintenance, safety, and overall facility operations.
Stay informed about local market trends and maintain knowledge of key competitors.
Conduct frequent walk-throughs of the facility to identify and address any operational, maintenance, or service issues promptly.

Special Skills

Excellent written and verbal communication skills.
Creative management techniques to inspire and drive team performance.
Strong organizational and time-management skills, with attention to detail.
Proven leadership abilities, with experience in team development and motivation.
Exceptional administrative skills, with a focus on efficiency and accuracy.
Outstanding customer service skills, with a commitment to delivering an excellent member experience.
Proficient in computer systems.

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

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