Talent Acquisition Manager
Department: Recruitment
Employment Type: Full-Time
Location: Headquarters in Northampton, with occassional travel to Springfield, Holyoke, and Greenfield offices
Schedule: Monday-Friday, 9a-5p
Salary: Starting at $75,000 (commensurate with experience and qualifications)
Position Overview
ServiceNet is a leading nonprofit organization dedicated to providing innovative mental health and human services across Western Massachusetts. We’re seeking a Talent Acquisition Manager to lead our recruitment operations with vision, professionalism, and strategic insight. The ideal candidate will be an experienced recruitment leader, adept at fostering strong partnerships, promoting a positive candidate and hiring manager experience, and building high-performing teams. This role requires a thoughtful communicator who can navigate complex conversations with professionalism and foster collaboration across diverse teams.
Key Responsibilities
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Recruitment Leadership: Direct daily operations of the recruitment team, optimize workflows, and monitor key performance indicators to ensure excellence in talent acquisition.
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Strategic Talent Sourcing: Develop and implement innovative sourcing strategies to attract high-caliber candidates for specialized roles in human services, clinical care, and nursing.
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Candidate and Hiring Manager Experience: Champion a smooth, timely, and respectful hiring process that reflects ServiceNet’s values and commitment to quality service.
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Team Supervision and Development: Mentor, support, and guide the recruitment team; ensure adherence to best practices and compliance standards.
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Workforce Planning Collaboration: Partner with leadership and departmental managers to align staffing strategies with organizational goals and future workforce needs.
Qualification
- Minimum of 2 years of progressive experience in talent acquisition or recruitment required
- Demonstrated experience leading and developing a recruitment team
- Strong knowledge of sourcing techniques, recruitment best practices, and employment law compliance
- Proficiency with applicant tracking systems (ATS) and related recruitment technologies
- Exceptional interpersonal, organizational, and communication skills
- Experience recruiting within healthcare, human services, non-profit, or clinical sectors strongly preferred
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans (if eligible).
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more!
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
