Customer Service Representative - Manufacturing Columbus

Customer Service Representative - Manufacturing

Full Time • Columbus
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Help or transport service
  • Parental leave
  • Tuition assistance
  • Vision insurance
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Stock options plan
  • Training & development


Join a Growing Industry Leader in Hydraulic Hose & Tube Manufacturing!

We’re looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH. In this key role, you’ll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery.

This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.


What You’ll Do
 
  • Respond to customer inquiries via phone, email, and online portals
  • Accurately enter orders, generate quotes, and handle returns or changes
  •  Communicate lead times, product availability, and shipping updates
  •  Liaise with sales, production, and shipping teams to meet customer needs
  •  Follow up on open orders, quotes, and backorders to ensure timely delivery
  •  Build long-term customer relationships by solving problems quickly and professionally

 What We’re Looking For
 
  • 2+ years of customer service experience in a manufacturing, distribution, or industrial setting
  •  Strong communication skills and a professional, friendly demeanor
  •  High accuracy and attention to detail under time pressure
  •  Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)
  •  Solid computer skills (Microsoft Office, order portals, CRM tools)
  •  Self-motivated, reliable, and team-oriented
 
 Why Join Us?

 💵 $21.50/hr + annual bonus opportunity
 📅 Monday–Friday, 8:00 AM – 5:00 PM – no nights or weekends
 🏥 Full benefits package including medical, dental, vision, 401(k), and paid time off
 💼 Job security and long-term opportunity in an essential industry
 🤝 Supportive, tight-knit team with a track record of success
 📈 Training and advancement potential for those who want to grow
 

Bonus Points If You Have
  •  Experience in hydraulics, hose & tube manufacturing, or B2B industrial supply
  •  Familiarity with technical parts and product specs
  •  Knowledge of fluid power, fittings, or custom assemblies
Compensation: $18.00 - $22.00 per hour




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Why work at Mid-State?


FAMILY OWNED
Welcome to the best of both worlds. At Mid-State, we have the sales volume of a large corporation with the atmosphere and culture of a small family shop. You can expect a blue-collar, casual environment where your voice can always be heard. Our managers and leaders have a strict "open-door" policy as well, and are always accessible to you.

CAREER DEVELOPMENT
Your future is in your hands. The majority of our management (including our owners) have all started on the ground-level, pick, packing, and sorting their way to success. None of our managers are above any job, task, or duty that needs performed to satisfy our customers. This dedication to getting the job done, combined with an eagerness to learn new skills is a proven recipe for success with us.

REWARDING MERIT
We value education as much as anyone, but many of our most successful employees come from a non-college educated background. Above all else, we reward a positive attitude, strong work-ethic, and the willingness and ability to learn new skills. Our compensation is never tied to tenor or seniority, but the quality of your work.

VALUES
Our values go beyond serving our customers. We believe a healthy work/home balance is crucial for our employee's long-term success. While overtime opportunities are available for those need it, we never force unexpected hours or shifts on our employees. When the work day is over, go home to your family and enjoy your personal life.
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