Receptionist - State Farm Agent Team Member
Full Time • Birmingham, AL
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Care Representative at Quin Hampton Insurance Agency, you will be an essential part of our dedicated customer service team, committed to providing outstanding support to our clients.
In this role, you will interact with customers through multiple communication channels to answer inquiries, resolve issues, and share information about our insurance products and services. We are looking for an empathetic and detail-oriented individual with excellent communication skills and a sincere passion for helping others
As a Customer Care Representative at Quin Hampton Insurance Agency, you will be an essential part of our dedicated customer service team, committed to providing outstanding support to our clients.
In this role, you will interact with customers through multiple communication channels to answer inquiries, resolve issues, and share information about our insurance products and services. We are looking for an empathetic and detail-oriented individual with excellent communication skills and a sincere passion for helping others
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining thorough and accurate records of customers interactions and transactions.
- Respond promptly and professionally to customer inquiries via phone, email, and in-person, demonstrating a genuine heart to serve.
- Provide accurate and comprehensive information about insurance products, coverage options, and claims processes.
- Proactively identify customer needs and provide tailored solutions that enhance their experience.
- Assist customers in completing applications and processing claims, ensuring they feel supported throughout the process.
- Follow up with customers to ensure their questions are answered and concerns are addressed, fostering lasting relationships.
- Collaborate with team members to continuously improve customer service processes and enhance service quality.
QUALIFICATIONS:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous experience in customer service, particularly in the insurance industry, is a plus.
- Strong communication skills, both verbal and written, with a friendly and empathetic demeanor.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- A genuine passion for helping others and a commitment to delivering outstanding customer service.
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Property & Casualty and Life & Health licenses preferred.
- Candidates with active licenses will be given priority, but we are willing to support candidates who are in the process of obtaining these licenses.
Compensación: $35,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Birmingham, AL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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