Customer Service Representative Clarkston

Total Insurance Agency Services, Inc.

Customer Service Representative

Full Time • Clarkston
Responsive recruiter
Replies within 24 hours
Benefits:
  • Simple IRA with employer match
  • Life insurance
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Position Overview: 
As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Ability to work in a team environment
  • Property/Casualty license (must be able to obtain, current licensees preferred)
  • Prior insurance experience preferred.
Compensation: $20.00 - $24.00 per hour




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