Customer Service Manager
Full Time • Raleigh
Benefits:
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls, emails, and texts
- Monitor Social Media Accounts
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct response units to appropriate location
- Monitor status of the response team
Qualifications
- College Degree
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Computer savvy and familiar with customer management software
- Excellent verbal and written communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to multitask and prioritize projects
- Problem solver
- Excellent typing and data entry skills
- Ability to work in our office M-F 8am-5pm (this is not a remote position)
Compensation: $21.00 - $24.00 per hour
Join our team of local professionals!
At Heating + Air Paramedics, we're guided by our commitment to providing customers with thoughtful and knowledgeable guidance and service. We go into a home to help, not sell. Our customers can trust that they're getting the utmost expert workmanship, and it is our belief that a customer doesn't care how much you know until they know how much you care. In continuing to build our team, we're looking for professionals who value respect, take pride in their work, and always do the right thing.
(if you already have a resume on Indeed)