Customer Service Representative - State Farm Agent Team Member
Miami - FL
Customer Service Representative - State Farm Agent Team Member
Full Time • Miami - FL
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
ROLE DESCRIPTION:
Join Natalia Sanchez's State Farm Agency as a Customer Service Representative, delivering a world class experience that supports our agency’s growth. If you like to talk, keep reading!
Join Natalia Sanchez's State Farm Agency as a Customer Service Representative, delivering a world class experience that supports our agency’s growth. If you like to talk, keep reading!
We’re looking for empathetic, customer-focused team members who want to grow with us. Driven candidates with sales potential will find strong opportunities for advancement.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Handle 3+ hours of customer phone interactions daily, inbound and outbound.
- Answer customer inquiries & assist with policy changes.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Leverage existing client relationships and opportunities to generate new business & coverage needs.
- Juggle multiple tasks simultaneously while maintaining quality and attention to detail.
QUALIFICATIONS:
- Exceptional phone presence and verbal communication skills - you are comfortable on the pone for the majority of your workday.
- Strong multitasker who can manage calls, systems, and follow-ups without dropping the ball
- detail-oriented with the ability to work efficiently in a high-volume environment
- Positive energy, coachable, team-oriented, and passionate about helping people.
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Miami, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none