STRIDE FITNESS West End is seeking an experienced Sales and Operaations Manager to oversee sales and member experience for our studio located in Nashville.  

STRIDE Fitness is a dynamic, high intensity interval training concept, delivering a total-body cardio and strength workout designed for every fitness level and led by STRIDE certified coaches. Using state-of-the-art Woodway treadmills, customized weight benches and MyZone heart rate monitors, STRIDE Fitness offers a fun, supportive and inclusive workout experience. We are passionate about empowering our team and members to strive for more, and we’re looking for a Studio Sales and Operations Manager to lead and grow our membership base.

 

POSITION: The Studio Sales and Operations Manager is responsible for driving membership sales, leading the front-desk team, and ensuring exceptional customer experience. This role requires a proactive, results-driven leader who can foster community engagement, execute sales strategies, and help maintain a vibrant, high-performing studio culture. 

•      2+ years of retail sales or fitness sales experience, preferably in a boutique studio or wellness environment, as well as experience successfully supervising employees 

•      Confident in generating personal sales, managing and driving revenue and training Sales Associates 

•      Proven track record of meeting/exceeding sales targets

•      Ability to work independently and collaborate with Studio Owner and corporate staff 

•      Must be fluent in English and have excellent communication and strong interpersonal and customer service skills in person, on the telephone and via email and text

•      An affinity and passion for fitness, health and wellness

•      Proficiency in CRM tools and Microsoft Office; experience with fitness software is a plus

•      Professional, punctual, reliable and neat

•      Trustworthy and ability to handle confidential information

•      Meet or exceed monthly membership and revenue goals through strategic sales initiatives

•      Work with Operations Manager to schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic (in-studio & and out-of-studio events) 

•      Develop a high energy culture through contests and incentive-based motivation

•      Work with Head Coach to maximize capacity utilization via scheduling optimization and promotions

•      Manage Sales Associates weekly schedule

•      Participate in studio, regional and system-wide meetings and trainings as needed

•      Work closely with Studio Owner and corporate staff to ensure health and profitability of the studio 

•      Build strong relationships with members, ensuring satisfaction and retention

•      Address customer inquiries, feedback, and concerns promptly and professionally

 

 

•      Ensure that all front desk systems are followed (member check-in, telephone/email/text inquiries, delinquent account procedures, customer care calls, document scanning, etc.)

•      Manage studio sales KPIs and reporting, review monthly performance with studio owner

•      Enforce corporate policies, sales practices, systems and processes

•      Provide and maintain the highest level of customer service

·       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job

·       May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. May be asked to occasionally lift up to 50 pounds.

·       Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus

·       Must be able to effectively hear in person and via telephone

•      This position offers a competitive base salary; based on experience & performance 

•      Monthly Commission paid on personal sales 

•      Monthly bonus opportunity, based on performance 

•      Dynamic and supportive team environment, with opportunities for professional growth and development