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Customer Relations Representative - State Farm Agent Team Member Saratoga, CA

Customer Relations Representative - State Farm Agent Team Member

Full Time • Saratoga, CA
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Job Title: Customer Relations Representative (Sales & Service – Hybrid Role)
Location: Saratoga, CA
Job Type: Full-Time

Be the voice of service. Build a career with purpose. Grow with us.

At Shana Nelson State Farm, we're more than just an insurance agency—we’re a team committed to providing exceptional service while helping our clients protect what matters most. We’re looking for a Customer Relations Representative who thrives in a people-focused, fast-paced environment and is ready to take their career to the next level.

This is a hybrid role blending both customer service and sales, ideal for someone who loves solving problems, building relationships, and making an impact in their community.

What You’ll Be Doing:

  • Deliver exceptional service by responding to customer inquiries via phone, email, and in-person

  • Assist with policy updates, billing questions, and account maintenance

  • Support client retention through regular follow-ups and proactive communication

  • Identify customer needs and present insurance solutions where appropriate

  • Work closely with team members to ensure a seamless customer experience

  • Keep detailed records and ensure accuracy in customer files and documentation

What We're Looking For:

  • Excellent communication, empathy, and problem-solving skills

  • Ability to remain calm and solutions-focused in high-pressure situations

  • Previous experience in customer service or administrative roles preferred

  • Sales-minded attitude with a desire to grow professionally

  • Ability to work independently and within a collaborative team

  • Willingness to obtain an insurance license (we’ll support you!)

Why Join Our Team?

  • Competitive hourly pay + bonus opportunities

  • Career development with a path toward becoming a licensed insurance professional

  • Supportive and team-oriented work culture

  • Regular business hours—enjoy your evenings and weekends

  • Paid training & PTO Package

If you’re passionate about helping others, enjoy a mix of service and sales, and are ready to build a meaningful career—we’d love to connect.

Apply today and take the first step toward growing with a winning team.
Compensation: $65,000.00 - $85,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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