Customer Relations Representative - State Farm Agent Team Member Wathena, KS

Customer Relations Representative - State Farm Agent Team Member

Full Time • Wathena, KS
Responsive recruiter
Benefits:
  • • Fun sales promotions and team building activities
  • • Schedule M-F 8:30am-5pm *no nights and weekends*
  • • Health/Life benefits allowance
  • • Paid time off (vacation and personal/sick days)
  • • Simple Retirement Plan with profit sharing
  • • Hourly/base pay plus commission/bonus
ROLE DESCRIPTION:
Are you ready to be part of an exceptional team at Jessica's office? We are seeking individuals who are passionate about making a difference in people's lives through insurance. With your incredible attention to detail, outstanding customer service skills, and genuine desire to help others, you are the perfect match for us. In our fast-paced office, you will have the opportunity to handle customer inquiries and proactively anticipate the needs of the community members we proudly serve. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. 

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers and present insurance solutions.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
AGENCY CULTURE:
  • Laney, the Office Dog: Our friendly office dog, Laney, adds a warm and welcoming touch to our workplace, fostering a relaxed and enjoyable atmosphere.
  • Stand-Up Desks: We provide stand-up desks to promote flexibility and comfort, allowing team members to choose their preferred working posture for enhanced productivity.
  • Sales Promotions: Our agency encourages a competitive spirit with regular sales promotions, motivating the team to excel and rewarding their hard work.
  • Weekly Paid Lunches: We host weekly paid lunches to promote team bonding and collaboration
  • Long-Term Career Path: We are committed to supporting our employees' professional growth, providing opportunities for advancement and development for those seeking a long-term career with us.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
Compensation: $33,000.00 - $43,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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