Guest Service Specialist
Full Time • ROCHESTER
Benefits:
- Flexible schedule
- Training & development
- Wellness resources
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
Job Description
Job Title: Guest Service Specialist
Reports To: Manager
Company: Healing Touch Spa
Location: Rochester, MN
Summary: Schedules appointments for clients, and performs the following duties: Front desk, general office, and reception work, by phone, on the computer and in person, as well as being a 2nd hand to the manager shall she need anything.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Process client health forms, send out receipts, stretches and appt reminders
- Balancing daily receipts, and handling cc’s, cash, and checks.
- Check in new merchandise. Creating merchandise displays.
- Provide relevant and accurate information to clients about the business and the downtown area
- Accurately enter data into the software program
- Maintain store displays.
- Maintain a calm, cheerful, and positive attitude.
- Tidy and straighten reception area and keep reading material current
- Data entry, general office work, filing and creative projects.
- Update Managers/Owner with messages.
- Stocking inventory and marketing materials
- Restock brochures. Attend regular meetings and workshops conducted by Healing Touch.
- Greet and welcome clients.
- Cleaning duties
- Scheduling, and processing all client appointments on the computer.
- Check clients in and out out on the software program
- Accurately count cash
- Accurately close out the drawer
- Notify manager when items need reordering/Help with ordering if needed.
- Keep reception and retail area clean and neat.
- Perform other duties as requested by management and owner including but not limited to creating spreadsheets and lists as well as obtaining information and researching.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Minimum high school diploma or equivalency, and one month or more related experience or training; or equivalent combination of education and experience. Be able to type a minimum of 40wpm
Language Ability:
Excellent oral and written communication skills in the English language. (using proper grammar and punctuation) Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, divide in all units of measure, and use whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Misc Skills: Highly organized and focused. Self motivated. Efficient. Effective time management skills. Attention to detail and accuracy.
Reasoning Ability:
Ability to apply common sense and understanding to carry out detailed, written, or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
Word processing, spreadsheets, accounts receivable, order processing, inventory, and simple graphics programming for creating flyers.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work environment can range from calm and peaceful to hectic
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel and talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl, taste and smell. The employee is occasionally required to lift anywhere from 10 to 25 pounds. The vision requirements include peripheral vision.
Dress Code
The dress code is business casual, No Jeans, Black white gray is what most people wear, But can be other colors as long as it's appropriate.. Clean, well-groomed nails and hair, as well as a neat appearance are a must! No smell of smoke, body lotions or perfumes are allowed on the person or clothing.
Compensation: $16.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Dear Energetic, Empathetic, Massage Professional, Esthetician or Guest Services Specialist;
We are a busy team that is mindful of our energy level and taking care of ourselves so that we offer the best to our clients. Keeping a healthy balance between our work and personal lives is an important value for us. We take our calling very seriously.
We love cinnamon rolls, yoga, laughing, dancing, and sometimes just being silly! Monthly education is part of our culture and training in a new technique is offered to our therapists every year. We believe in our growth as a team. We take care of OUR clients, we don’t have a “I, me, mine” attitude – we think about “our, us, we”.
If your desire is to be the very best at what you do, if you don’t shy away from being challenged each and every day to be your very best, then it’s obvious that a divine force has brought us together. We might be made for each other!
(if you already have a resume on Indeed)
Or apply here.
You are an employee – we take care of employer taxes and you simply get a W-2 at the end of the year – much easier filing taxes!
401K Retirement- Employer Matched
You receive 1 Hour of PTO for every 30 hours worked – PT and FT
40% discount on all services and retail products
Holidays are paid – PT and FT
Profit Sharing
Education benefits – our goal is to train our MT in one new technique every year (we did get behind in 2020 and 2021 because of Covid) and also pay for additional education.
Room for advancement – as you grow and learn, we give you an opportunity to teach our massage apprentices