Radiance Marketing
Customer Service Representative! IMMEDIATE HIRE! APPLY NOW
Full Time • New York
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
We pride ourselves on delivering exceptional products and experiences to our customers. Our team is growing, and we’re looking for a friendly, reliable, and solutions-focused Customer Service Representative to join us and help ensure every customer feels valued and supported.
About the Role:
As a Customer Service Representative, you’ll be the first point of contact for our customers—answering questions, resolving issues, and making sure every interaction leaves a positive impression. Whether it’s over the phone, via email, or through live chat, you’ll play a key role in creating an excellent customer experience.
As a Customer Service Representative, you’ll be the first point of contact for our customers—answering questions, resolving issues, and making sure every interaction leaves a positive impression. Whether it’s over the phone, via email, or through live chat, you’ll play a key role in creating an excellent customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
- Resolve product or service issues efficiently and empathetically
- Process orders, returns, exchanges, and track shipments
- Document customer interactions and feedback accurately in our CRM system
- Collaborate with team members and other departments to improve service processes
- Stay updated on products, promotions, and company policies
What We're Looking For:
- High school diploma or equivalent (college degree a plus)
- Previous customer service experience preferred but not required
- Excellent communication and problem-solving skills
- Patience, empathy, and a positive attitude under pressure
- Basic computer skills and comfort with learning new systems
- Strong organizational skills and attention to detail
What We Offer:
- Competitive hourly wage or salary
- Paid training and ongoing development opportunities
- Flexible scheduling options (depending on role and location)
- Health benefits, PTO, and employee discounts (if applicable)
- A supportive, inclusive, and team-oriented work culture
Compensation: $27.00 per hour
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Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries.
At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals