Call Center Representative - Plumbing & HVAC
Schertz
Call Center Representative - Plumbing & HVAC
Full Time • Schertz
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Customer Service Representative
Do you have a quick wit and a phone voice people actually enjoy talking to? Good. Because we’re not looking for someone to just answer calls, we’re looking for someone who can own the customer experience from the first “hello” to the final booking.
As a Customer Service Representative, you’ll be the hub of our operation, handling incoming calls, scheduling service appointments, coordinating with dispatch, and making sure every customer interaction leaves a strong impression.
Who We Are
We’re a growing home service company serving the San Antonio area, and we’ve built our reputation by doing things the right way. No shortcuts, no excuses. Our customers trust us, and our team takes pride in delivering a level of service that stands out.
This isn’t just a job people pass through. It’s a place where you can grow, learn, and build a real career. We invest in training, support our team, and actually recognize people who show up and perform.
What You’ll Do (The Big Task)
Turn incoming calls into scheduled service appointments while creating a positive, professional experience for every customer.
Key Responsibilities
- Answer inbound calls and convert them into booked appointments
- Follow and master call scripts while still sounding natural and confident
- Coordinate scheduling and communication with dispatch and management
- Maintain accurate and complete customer records
- Participate in ongoing training and development
Tools You’ll Use
- ServiceTitan (CRM & scheduling)
- Microsoft Office
- Google Workspace
What We’re Looking For
- Positive, upbeat, and professional attitude
- Strong communication skills and confidence on the phone
- Detail-oriented and organized
- Able to work independently and stay on task
- A true “people person” who enjoys helping others
Requirements
- Reliable transportation
- Strong attendance and dependability
- Experience working in the trades
Why Join Us
We hire people who want more than just a paycheck. If you’re driven, coachable, and take pride in your work, you’ll have the opportunity to grow, earn, and build something long-term here.
Compensation: $17.00 - $19.00 per hour
We are a family owned company that started in 2007.
(if you already have a resume on Indeed)
Or apply here.
