As a valued London Drugs family member, the opportunities for career growth are unlimited!

Here is a great chance for you to grow your skills and experience. We are currently hiring for:

We are seeking innovative, customer focused people to join our team! Our Loss Prevention Department in Richmond, British Columbia currently has an opportunity for:

Loss Prevention Response Centre Coordinator

London Drugs is looking for highly capable security and investigations professionals for our Loss Prevention team. You will find state of the art technology, training and support, and a high integrity group of people committed to excellence on our team.

The Response Centre Coordinator supports the effective operation of the 24/7 Loss Prevention Response Centre by coordinating shift activities as directed by the Supervisor.

Through training and coaching opportunities, the Coordinator helps ensure team members are competent and efficient in all required duties. As a non-management leader with a high degree of operational knowledge, the Coordinator administers Response Centre activities, programs, and technology—ensuring standard procedures are followed and service levels are met.

While assisting management with day-to-day operations, the Coordinator keeps the Supervisor informed of operational needs and any performance-related concerns.

Responsibilities and Primary Functions:

Protect all company assets and reduce losses.
Coordinate shift activities and support the daily operations of the Response Centre.
Assist with scheduling, timekeeping, and resource deployment under the direction of the Supervisor.
Monitor system health checks and ensure completion of daily audits and tasks.
Support investigations by reviewing case files, gathering evidence, and preparing reports.
Provide training for new and developing Response Centre Specialists. Build necessary skills and ensure a suitable level of proficiency in team members.
Provide training and peer coaching to Response Centre Specialists.
Identify workflow issues and recommend improvements to the Supervisor.
Maintain accurate records and ensure adherence to standard operating procedures.
Review and approve Estore transactions, ensure that team members are trained and competent to review orders, and that all time and quality of service metrics are met.
Review case file reports and ensure that all files are completed to company standard.
Communicate operational updates and concerns to the Supervisor.
Ensure team service levels are consistent and meet strategic loss prevention goals.
Track/report on Loss Prevention statistics and team performance metrics.
Represent the department in meetings or committees as directed.
Assist Loss Prevention Management in interviewing and screening Loss Prevention applicants.
Respond to after-hours emergencies when assigned.
Maintain confidentiality and comply with all company policies and procedures.
Carry out all assigned tasks or additional duties as directed by General Manager, Loss Prevention.

Skills & Abilities

Demonstrated interpersonal, conflict resolution, crisis intervention and communication skills.
Demonstrated ability to stay calm and respond with good judgment in emergency situations.
Demonstrated ability to work under strict confidentiality.
The ability to be objective in any and all situations.
Ability to delegate and follow up effectively.
Intermediate computer skills (Windows, Microsoft Office, Outlook, PowerPoint)
Strong critical thinking and data analysis skills
Fosters a collaborative and inclusive team environment.
Familiar with Video, access control, and case management systems.
Communicates effectively in writing, presentations, and verbal formats.

Education and Knowledge:

Previous experience in loss prevention, security operations, or a related field.
Working knowledge of retail security practices and relevant criminal code sections.
Experience in peer coaching, training, or quality control is an asset.
Valid provincial security worker license: advanced tactical training preferred.
First Aid and WHMIS certification required or willingness to obtain.
Education in Criminology, Emergency Management, Criminal Justice, is an asset.
Industry certifications (e.g., PSO, CFI, CSP) and conflict resolution training are considered assets.
Demonstrated commitment to protecting people and property in a safe and lawful manner.

Employees must be available to work a flexible schedule, Monday through Sunday, for day and evening and overnight shifts.

If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on-line.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.

When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.

Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.

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