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On-Call Intake Coordinator / Medical Assistant (Home Health & Hospice) Greater Sacramento

On-Call Intake Coordinator / Medical Assistant (Home Health & Hospice)

Part Time • Greater Sacramento
Reports To:  Director of Clinical Services / Intake Supervisor
 
Employment Type:
Part-Time | On-Call 
 
Work Schedule:
  • Monday, Thursday, Friday: 4:00 PM – 10:00 PM
  • Saturday & Sunday: 10:00 AM – 7:00 PM
 
Position Summary:
The On-Call Intake Coordinator / Medical Assistant is responsible for managing after-hours and weekend referrals, facilitating timely and accurate patient admissions, and supporting the clinical team in delivering high-quality home health and hospice care. This position requires an experienced Medical Assistant who excels in both clinical support and administrative coordination, with a compassionate and professional approach to patient and provider communication.
 
Key Responsibilities:
 
Intake Coordination (After-Hours & Weekend):
  • Receive and process new referrals via phone, fax, or electronic systems from hospitals, clinics, or providers.
  • Obtain and verify essential patient information including demographics, insurance coverage, and clinical data.
  • Coordinate new admissions by communicating with referring providers and the on-call clinical team.
  • Accurately input intake data into the Electronic Medical Record (EMR) system.
  • Ensure all documentation is received and reviewed for completeness (e.g., physician orders, face-to-face documentation, H&P).
  • Track and update referral logs and provide timely updates to the day-shift intake team.
 
Medical Assistant Duties:
  • Gather and relay relevant clinical information, such as current symptoms, medication lists, allergies, and prior medical history.
  • Assist with clinical triage and communicate urgent patient needs to on-call nurses or case managers.
  • Support the care team with documentation, coordination of DME and pharmacy services, and follow-up calls as needed.
  • Maintain HIPAA compliance and protect all patient information during intake and coordination activities.
  • Serve as a compassionate point of contact for patients and families during after-hours intake.
 
 
Qualifications:
  • Education:
    High School Diploma or GED required
    Certified Medical Assistant (CMA, RMA, or equivalent) – Required
 

Experience:
 
  • Minimum 1–2 years of experience as a Medical Assistant in a clinical, home health, or hospice setting
  • Strong understanding of medical terminology and basic clinical protocols
  • Familiarity with insurance verifications and prior authorization processes
  • Experience with EMR systems (e.g., Kinnser, Axxess, HCHB) preferred
 
 
Skills:
 
  • Excellent communication skills, both verbal and written
  • Ability to work independently and manage tasks under pressure
  •  
  • Strong attention to detail and organizational skills
  •  
  • Tech-savvy with the ability to operate software platforms, fax/email systems, and secure mobile/remote tools
  •  
  • Compassionate and calm demeanor during sensitive patient or family interactions


 
Work Environment:
  • office-based 
  • Must have access to a reliable phone and computer with secure internet
  • Evening and weekend availability required as per assigned schedule
  • May require occasional in-person presence for emergency cases or documentation support
 
Applied Healthcare Solutions, Inc. and Applied Palliative and Hospice Services, Inc.  is dedicated to delivering timely and compassionate care. As a critical part of our after-hours response team, the On-Call Intake Coordinator / Medical Assistant ensures no patient or family ever feels left without support—no matter the hour.

 
Compensation: $16.50 - $22.00 per hour




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