IQUASAR LLC
Production Support Engineer
Full Time • Fully Remote - US
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Makpar has an exciting opportunity for a Production Support Engineer to join our growing team. If you are experienced with Site Reliability and incident management, then this would be a great opportunity for you.
We are seeking a Production Support Engineer for a contract position.
● Position: Production Support Engineer
● Position Type: Full Time-Remote
Job Description:
Role Specific Duties:
- Be the first line of defence for production and test environment issues
- Work collaboratively with various teams to identify, manage and resolve ongoing incidents
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting production and test environments
- Apply Site Reliability Engineering principles to create proactive alerts and to determine root cause of production issues
- Understand system architecture, upstream and downstream dependencies to enable effective participation in triage and restoration activities
- Setup and Perform systems monitoring of applications within the application domain after service restoration and post patching, maintenance and upgrades
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teamsCompany Proprietary
- Provide weekend and after hours support for planned maintenance and unplanned incident management activities
- Plan the upcoming maintenance events by working closely with all the necessary stakeholders
- Participate in analysis and improvement of system performance
- Provide regular status reports to management on system status and uptime and performance updates
Qualification Requirements:
- Bachelor's Degree in computer science, engineering, or related field
- AWS Cloud Certification
- 3+ years of relevant IT experience with site reliability engineering in cloud environment is preferred
- Knowledge of Java and micro service development and deployments
- Experience with Splunk is essential and AppDynamics is highly desirable
- Understanding of the business processes behind applications
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
- Strong oral and written communication skills; including process documentation
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)
- Proficiency knowledge of computer systems, databases and SharePoint
- A passion to help improve the customer experience
Additional Requirements as per contract/client (Optional or Preferred):
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant
Employee Benefits:
Makpar offers a comprehensive benefits program including various options in the plan e.g. Health, Dental, Vision, 401k, PTO, and much more.
If you are interested in this position, please send me a copy of your latest resume at bob.hafiz@iQuasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
● Availability to start a new job
● Best Rates
● Contact #
Please don’t hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.
Regards,
Bob Hafiz | Technical Recruiter
Representing Makpar
Phone: 703 962 6001 Ext.No.530
Direct: 703-936-0013
Makpar Corporation
8a/HUBZone/WOSB/EDWOSB
www.makpar.com
ISO 9001: 2015
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award, Region
An Equal Opportunity Employer:
Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.
This is a remote position.
Compensation: $70,000.00 - $100,000.00 per year
(if you already have a resume on Indeed)